What's Wrong?

Pick the closest match below for quick self-help steps and a link to the full fix guide, or skip straight to describing your problem and we'll take it from there.

Common Faults

Tap the Problem You're Seeing

CCTV Not Recording
  • Check the recorder's hard drive status and free space
  • Confirm the recording schedule is enabled for that camera
  • Check the drive isn't full or corrupted
Full fix guide →
Camera Offline / No Remote View
  • Check the camera's power supply and cable connection
  • Check the recorder's own internet/network connection
  • Restart the recorder and router
Full fix guide → Camera offline? →
Night Vision Not Working
  • Clean the lens and IR window
  • Check for glare or backlighting from nearby lights
  • Check IR LEDs aren't burnt out
Full fix guide →
Gate Not Opening
  • Check the remote's battery
  • Check the motor's power supply
  • Look for obstructions or misaligned safety sensors
Full fix guide → Motor beeping? →
Biometric Not Recognizing
  • Clean the sensor with a dry cloth
  • Try again with a clean, dry finger
  • Re-enroll the fingerprint if it still fails
Full fix guide → Door not opening? →
Electric Fence Alarm Triggering
  • Check for vegetation touching the fence line
  • Check for loose connections along the wire
  • Check the earthing system
Full fix guide → More on alarm faults →
Network Slow
  • Restart the router and check for firmware updates
  • Check for damaged or poorly terminated cabling
  • Reduce interference from other devices/networks
Full fix guide → Switch not working? →
Fire Alarm Showing Fault
  • Check the panel's backup battery
  • Check the fault log for the specific zone/device
  • Do not ignore a persistent fault -- have it checked
Full fix guide → False alarms? →
Not Listed, or Still Stuck?

Describe Your Problem

Tell us what's happening, add a photo if it helps, and we'll get back to you -- no need to know which system or part is actually at fault.

Or skip the form — describe it on WhatsApp instead.

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FAQ

Common questions

My CCTV camera stopped recording -- what should I check?

Check the recorder's hard drive status and available storage first, then confirm the recording schedule is actually enabled for that camera. See our CCTV not recording fix guide for the full walkthrough.

My camera shows offline or I can't view it remotely -- why?

This is usually a network or power issue -- check the camera's power supply and cable connection first, then the recorder's own network connection. See our camera offline / no remote view guide.

My automatic gate won't open -- what's the likely cause?

Check the remote's battery, the motor's power supply, and whether anything is obstructing the gate or its safety sensors. See our gate not opening fix guide for the full checklist.

Why isn't my fingerprint being recognized?

Clean the sensor and try again with a dry finger -- if it still fails, the fingerprint may need re-enrolling. See our biometric not recognizing guide.

My electric fence alarm keeps triggering with no real intrusion -- why?

Vegetation touching the fence line is the most common cause, followed by loose connections or a fault in the earthing. See our electric fence not working guide.

What if I can't tell which system is actually causing the problem?

Use the "Describe Your Problem" form above instead of picking a specific fault -- tell us what you're seeing and we'll diagnose it from there.

Need a Full Repair Visit?

If self-help hasn't fixed it, book a technician visit or set up a maintenance contract to catch faults before they happen.

Call +254 113 301 244
Related

Related Qyvea pages

Preventive Maintenance

Catch faults before they become a breakdown.

General Maintenance & Repairs

One-off repair and servicing for existing systems.

Maintenance Checklist

What to check across every system, periodically.
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