CCTV Camera Not Recording? We'll Find Out Why

A camera can show a live picture perfectly while recording nothing at all. We check storage, recording schedule, and hardware to find the actual cause.

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Live View Working Doesn't Mean Recording Is Working

These are often two separate things. A camera can feed a perfectly good live picture to your phone while the recorder isn't actually saving anything — usually a storage, schedule, or configuration problem rather than the camera itself.

Likely Causes

Why CCTV Stops Recording

The most common causes we find when a system has stopped saving footage.

Full or Failing Storage

Hard drive full, corrupted, or physically failing.

Recording Schedule Misconfigured

Motion-only or time-based schedules set incorrectly.

Camera Feed Issue

A camera showing live view but not actually reaching the recorder correctly.

Recorder Software Fault

DVR/NVR software glitch stopping the recording process.

Overwritten Footage

Storage cycling faster than expected due to settings or drive size.

Firmware Issues

Outdated or corrupted firmware affecting recording function.

How It Works

Diagnose First, Then Fix

1

Tell Us What's Wrong

Describe the issue — photos or video help.

2

Diagnose

Remote diagnosis where possible, a site visit where it isn't.

3

Recommend

Repair, reconfigure, upgrade or replace — based on findings.

4

Repair & Test

Approved work carried out, then tested.

See our full maintenance & repair process →

Related

Related Qyvea Services

DVR/NVR Repair

Recorder-specific hardware faults.

CCTV Camera Repair

Broader camera fault diagnosis and repair.

Maintenance Contracts

Catch this kind of fault before it matters.
FAQ

Common Questions

Why would my camera show live view but no recordings?

This usually points to a storage, schedule, or recorder-software issue rather than the camera itself — we check each.

Can old footage be recovered if the drive has partially failed?

Sometimes, depending on how the drive failed — we assess this on-site and tell you honestly what is and isn't recoverable.

Is this covered under a maintenance contract?

Yes — recording checks are part of what we test on a scheduled maintenance visit, which is exactly how this kind of fault gets caught early.

Do you fix this remotely or does it need a site visit?

Some configuration issues can be diagnosed remotely; storage and hardware faults need a site visit.

Still Need This Sorted?

Send us the details and we'll diagnose it properly -- remotely where we can, with a site visit where we can't.

Call +254 113 301 244
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