Store Policy

Shipping & Delivery Policy

Applies to purchases made on qyvea.co.ke, by WhatsApp and by phone

1Where We Deliver

Qyvea Limited delivers countrywide across Kenya, to Nairobi and to all other towns and counties. Our offices are in Westlands, Nairobi, but we deliver to the client: there is no walk-in shop and goods cannot be collected from our offices.

2Delivery Time

Goods are dispatched once your payment is confirmed, and orders are delivered within 24 hours of payment confirmation.

3Delivery Charges

Delivery locationDelivery charge
Within NairobiFree
Outside Nairobi (countrywide)KES 300

4Returns & Refunds

Returns, exchanges and refunds are handled under our Return & Refund Policy. You may request a return or exchange within 7 days of receiving your order. If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos/video of the item and packaging.

5Contact Us

Have a question about your delivery?

Location: Westlands, Nairobi, Kenya (delivery only, no walk-in pickup)