Security
CCTV InstallationAccess ControlBiometrics & AttendanceElectric FencingAutomatic GatesFire Alarm SystemsSecurity Guards & K9Power & Electrical
Solar InstallationSolar & Power BackupElectrical InstallationSmart Home AutomationBuilding Management (BMS)IT & Networking
Networking & Wi-FiIT SupportCyber SecuritySystem IntegrationIntercom SystemsPA SystemsPOS SystemsQueue ManagementEffective date: 9 September 2026 · Applies to purchases made on qyvea.co.ke
Qyvea Limited ("we", "us", "Qyvea") wants you to be fully satisfied with every purchase. This policy explains how returns, exchanges and refunds work for products bought through our website, WhatsApp orders. Qyvea is an online, delivery-only store.
You may request a return or exchange within 7 days of receiving your order. After this period, we're unable to offer a refund or exchange unless the item is covered by a manufacturer warranty.
Unused, unopened items in original packaging with all accessories, manuals and seals intact.
Installed/activated systems, used items, items with removed security seals, or products damaged by misuse.
If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos/video of the item and packaging. We will arrange a free replacement, repair, or full refund at no extra cost to you.
Approved refunds are processed within 5–7 business days to your original payment method (M-Pesa, bank transfer, or card). Return shipping/delivery costs are non-refundable unless the return is due to our error.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| M-Pesa | M-Pesa reversal to sender | 1–3 business days |
| Bank Transfer | Bank transfer | 3–7 business days |
| Card Payment | Refund to original card | 5–10 business days |
Need a different size, model, or spec? We're happy to exchange an eligible item for another product of equal value, subject to stock availability. Price differences will be invoiced or refunded accordingly.
Most electronics we sell carry a manufacturer warranty (typically 6–24 months, varies by product) covering manufacturing defects only. Warranty claims after the 7-day return window are handled directly through the manufacturer or authorized service center, and we'll assist in facilitating this process.
For returns due to our error (wrong/defective item), we cover return delivery costs. For all other approved returns, the customer is responsible for return delivery to an agreed courier pickup point.
Have a question about your order or need to start a return?