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Queue Management Systems in Kenya

Turn crowded counters into calm, orderly queues. Qyvea supplies, installs and trains your staff on ticket, calling and display systems for banks, hospitals, government offices, universities and service centres.

Get a free quote on WhatsApp Call 0113 301 244 Browse products
Customers waiting in an orderly queue
Customers waiting in an orderly queue
Customers ordering at a counter
Customers ordering at a counter
Learn the solution

How a queue management system works, and what a complete site needs

A queue system gives each customer a numbered ticket, shows waiting customers on a screen, and lets staff call the next person from their counter. Reports show how long people wait.

How it works, step by step

1Ticket dispenserTicket dispenser
2Waiting area displayWaiting area display
3Counter calling unitCounter calling unit
4Voice announcementVoice announcement
5ReportsReports

What a complete solution includes

Ticket dispenser or kiosk

Ticket dispenser or kiosk

Prints a numbered ticket when the customer presses a button.

Tip: Use one button per service so tickets go to the right counter.
See options in the store →
Counter calling unit

Counter calling unit

A keypad or button the staff press to call the next number.

Tip: Choose a unit that also lets staff transfer or recall a number.
See options in the store →
Display screen

Display screen

Shows the current number and counter.

Tip: Place it where everyone in the waiting area can see it.
See options in the store →
Wireless pagers

Wireless pagers

Vibrate when it is the customer's turn, so they can wait anywhere.

Tip: Ideal for restaurants, clinics and food courts.
See options in the store →
Ticket paper

Ticket paper

Rolls for the dispenser.

Tip: Order spares; a dispenser with no paper stops the queue.
See options in the store →

Queue barriers

Posts and belts to keep the line orderly.

Tip: Use them where tickets are not suitable.
See options in the store →
UPS

UPS

Keeps the kiosk, server and screens working in power cuts.

Tip: Plan for at least 30 minutes.
See options in the store →

What decides the design

  • List your services and counters. Each service gets a button and a counter group.
  • Estimate customers per hour and the average service time to plan the number of counters.
  • Decide where the kiosk, the screen and the waiting seats go so the flow is natural.
  • Decide whether voice announcements and customer feedback are needed.

Common mistakes to avoid

  • Placing the screen where half the room cannot see it.
  • Skipping staff training. Counters must call each ticket.
  • No paper stock or UPS.
  • Using one queue for every service when speeds are very different.

For installers: what to source

Building this for a client? Use these lists as a starting bill of materials. We supply every part and deliver to your site anywhere in Kenya. Ask for trade support on WhatsApp.

Clinic, 3 counters
  • 1 x ticket dispenser
  • 3 x counter calling units
  • 1 x display screen with voice
  • Ticket paper rolls
  • Cabling and power
  • 1 x UPS
Get a supply quote on WhatsApp
Why it pays

What a queue management system fixes

Customers crowd the counter

Numbered tickets and seated waiting replace shoving and shouting.

Queue jumping and arguments

Everyone sees the same numbers, so service is fair and visible.

Staff cannot see the delay

Waiting and service times by counter and hour show where to add staff.

A poor first impression

A calm, professional waiting area tells customers you respect their time.

Industries

Queue systems for your type of site

Pick your industry for the equipment, set-up and questions that matter to you.

Banks, SACCOs and microfinanceHospitalsClinics and dental practicesGovernment and county officesUniversities and collegesTelco, insurance and service centresUtilities and payment pointsVisa, licensing and registration centresPharmacies, supermarkets and service desksRestaurants and clinics (wireless pagers)Queue barriers and crowd controlInsurance companiesMalls and customer care desksAirports and bus stationsCar dealerships and service centresLicensing officesPost offices and courier hubsAid and registration points
What you get

Supply, installation, training and support

Free site survey

We map your services, counters and waiting area.

Ticket kiosks

Button or touchscreen dispensers, or a staffed ticket desk.

Counter calling units

A keypad at each counter to call, recall, skip and transfer.

Displays and voice

Screens that show and announce the next number.

Reports

Waiting and service times by service, counter and hour.

Install, train, support

Cabling, set-up, staff training and a support contact.

Products

Browse queue and display equipment

Live prices from the Qyvea store. Click any image to preview.

Shop all in the store

Packages

Queue management packages

Compact

Quoted per site

Clinic, service desk, small branch

  • Ticket dispenser
  • One display, a few counters
  • Voice calling
Get a quote
Popular

Branch

Quoted per site

Bank, hospital, county office

  • Ticket kiosk by service
  • Counter units and main display
  • Priority queues and reports
Get a quote

Enterprise

Quoted per site

Multi-branch and campuses

  • Central software and reporting
  • Rollout across branches
  • Feedback terminals and signage
Get a quote

Every site is different, so we survey first and quote to your requirements. Free site survey in Nairobi and surrounding counties; supply and delivery nationwide.

Process

From survey to go-live

1

Free survey

We visit and listen.

2

Quote

An itemised written quote.

3

Install

Hardware and software installed and tested.

4

Train and support

Staff trained; support when you need it.

Guides

Learn more about queue management

What is a queue management system?How queue systems workWhy long queues cost moneyVirtual queue vs ticket vs pagerCustomer feedback terminalsHow to choose a ticket dispenserHow to write a briefComplete queue management guideQueue management price guideHardware guideVirtual queue by SMS and WhatsApp
FAQ

Frequently asked questions

How much does a queue management system cost?

It depends on counters, services, screens and features, so we quote per site after a free survey. A compact clinic setup and a 40-counter office are very different jobs.

Do customers need a smartphone?

No. Printed tickets work for everyone. Pagers and mobile or QR tickets are optional extras.

What about power cuts?

We plan a UPS so the kiosk, server and screens keep working through short outages.

Can you install in several branches?

Yes. We plan a pilot branch, then roll out with the same setup, training and support everywhere.

Ready to talk about your queue management?

Free survey and a clear written quote. We supply, install and train, and deliver across Kenya.

WhatsApp usCall +254 113 301 244

Queue system guides by industry

Mfumo wa foleni na tiketi kwa kila biashara: hospitali, benki, ofisi na maduka.

Queue Management System for Gyms and Fitness ClubsQueue Management System for Veterinary ClinicsPriority Lane: Elderly, Pregnant and DisabledQueue Management System for Radiology and Imaging CentresQueue Management System for Physiotherapy ClinicsMany Branches, One DashboardQueue Management System for Blood Donation CentresQueue Management System for Vaccination and Health CampaignsPeak Day Planning: Month-End, Payday, HolidaysQueue Management System for Optical ShopsQueue Management System for Car Wash and Detailing CentresWhere to Put the Ticket KioskQueue Management System for Hardware and Building Supply StoresQueue Management System for Butcheries and Meat ShopsWhere to Hang the Screen and SpeakerQueue Management System for Bakeries and Cake ShopsQueue Management System for Passport and Immigration OfficesWhat Your Counter Staff SeeQueue Management System for Tax Service CentresQueue Management System for Land Registries and Lands OfficesWhy Customers Walk Out (and Never Come Back)Queue Management System for Funeral HomesQueue Management System for Hotels: Reception and Check-InRainy Day Waiting: Queues OutsideQueue Management System for School Canteens and Lunch HallsQueue Management System for School Admissions and Open DaysTake a Number From Your PhoneQueue Management System for Certificate and Results Collection PointsQueue Management System for WeighbridgesFeedback After Service: Four ButtonsQueue Management System for Container Freight StationsQueue Management System for Agrovets and Farm Input StoresThe First 30 Days With a Queue SystemQueue Management System for Dairy and Produce CooperativesQueue Management System for Tea and Coffee Buying CentresPaper Tickets or Paperless?Queue Management System for Cyber Cafes and Print ShopsQueue Management System for Laundries and Dry CleanersStart Small: A Take-a-Number KitQueue Management System for Spas and Beauty ClinicsQueue Management System for Chiefs' Camps and Registration DesksCalmer Counters: What Changes for Your StaffQueue Management System for Hospital Visitors and Records RoomsQueue Management System for Job Fairs and Recruitment DrivesLunch Breaks and Shift HandoversQueue Management System for Civil Registration OfficesQueue Management System for Health Insurance and SHA DesksScreening Then Queueing: One Smooth EntranceQueue Management System for Photo Studios and ID Photo ShopsQueue Management System for Tailors and Bridal Boutiques
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