CCTV Not Showing on Your Phone? We Can Fix That

System recording fine on-site but won't connect on the app away from home or the office? This is almost always a network or configuration issue, not the cameras.

Call +254 113 301 244
★★★★★ 4.6 out of 5 — 57 real Google reviews Read our reviews →

Almost Always a Network Issue, Not the Cameras

When footage works fine on-site but the app shows nothing away from the property, the cause is nearly always in the internet connection, router configuration, or the DVR/NVR's cloud/P2P service — not the cameras themselves.

Likely Causes

Why Remote Viewing Fails

The most common causes when on-site footage is fine but remote viewing isn't.

Internet Connection Down

The site's internet connection is offline or unstable.

Router/Port Configuration

Port-forwarding or router settings blocking the connection.

Cloud/P2P Service Issue

The recorder's cloud service ID not connecting correctly.

App/Account Issues

App login, device-ID, or account configuration problems.

ISP-Side Restrictions

Some internet providers restrict the ports this needs.

Recorder Configuration

Network settings on the DVR/NVR itself set incorrectly.

How It Works

Diagnose First, Then Fix

1

Tell Us What's Wrong

Describe the issue — photos or video help.

2

Diagnose

Remote diagnosis where possible, a site visit where it isn't.

3

Recommend

Repair, reconfigure, upgrade or replace — based on findings.

4

Repair & Test

Approved work carried out, then tested.

See our full maintenance & repair process →

Related

Related Qyvea Services

DVR/NVR Repair

Recorder-side hardware and configuration faults.

Network Repair

Broader network faults affecting your systems.

CCTV Installation

New CCTV system with remote viewing set up correctly from the start.
FAQ

Common Questions

Can this be fixed without a technician visiting?

Some configuration issues can be diagnosed and fixed remotely; others need a site visit, particularly router or ISP-side issues.

Will this work on any internet connection?

In most cases yes, but some ISPs restrict certain ports — we check this as part of the diagnosis.

Can you set this up correctly if I never had remote viewing working?

Yes — this is also something we set up correctly during new installations.

Is my system installed by another company still fixable?

In most cases yes — we assess the recorder and network configuration first.

Still Need This Sorted?

Send us the details and we'll diagnose it properly -- remotely where we can, with a site visit where we can't.

Call +254 113 301 244
Chat with us — 30 min response