On this page
01. What to look for before you buy02. Industries we set queue systems up for03. What a Qyvea queue quote includes04. Where these figures come from05. Best prices in stock today06. Buying for a business? We supply in bulk07. Why buy from Qyvea08. FAQ
A queue management system (QMS) replaces crowding and shouting with order. Customers take a numbered ticket for the service they need, wait comfortably, and see and hear their number called at the right counter. Managers see waiting and service times and use them to staff correctly. Qyvea supplies and installs queue systems on the Wavetec Spectra platform for banks, hospitals, government offices, schools, retail and service centres across Kenya.
Key takeaways
- Customers take a ticket for the service they need.
- Counters call the next number with display and voice.
- Priority lanes for VIP, elderly and urgent cases.
- Reports show waiting time by service, counter and hour.
- Works for any business where customers wait for a turn.
01What to look for before you buy
| Component | What it does | Where used |
|---|---|---|
| Ticket kiosk or dispenser | Customer chooses service and receives a number | Entrance or reception |
| Counter keypad / software | Staff call, recall, transfer and close tickets | Every counter |
| Display and voice | Shows and announces the next number | Waiting area and counters |
| Virtual queue (SMS, WhatsApp, QR) | Join the queue remotely and get alerted | Optional add-on |
| Appointments | Book a slot and check in on arrival | Clinics, embassies, offices |
| Reports and feedback | Waiting times, service times, customer ratings | Managers |
02Industries we set queue systems up for
Pages for each: banks and saccos, hospitals, government, schools, telcos, utilities, insurance, pharmacies and retail, airports and bus stations, embassies, licensing offices, labs and dental clinics.
03What a Qyvea queue quote includes
Contact us with the number of counters and services. We prepare a written quote per site and can start small and add branches, screens or reports later. See also the complete queue management guide.
04Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Wavetec: queue management deployments in Kenya (KCB branches, JKIA, Huduma centres).
05Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
06Buying for a business? We supply in bulk
One supplier for your whole business
- Bulk and repeat orders: send your list on WhatsApp and get a written quotation, usually within 2 hours
- Printable quotations straight from the online store for your approval process
- Thousands of products: IT, phones, appliances, security, solar and networking from one supplier
- Delivery across Kenya, plus installation and setup by Qyvea technicians where needed
- After-sales support: warranty claims handled with you, and maintenance for installed systems
07Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
08Frequently asked questions
How much does a queue management system cost?
It depends on counters, screens and features. We quote per site after a short brief. See our cost guide for what drives the price.
Which industries use queue management?
Banks, saccos, hospitals, clinics, government and county offices, schools, telcos, utilities, insurers, supermarkets, pharmacies, airports, embassies and service centres.
Can customers join the queue from their phone?
Yes. Virtual queue options use SMS, WhatsApp or a QR code, and appointments add booked slots.
Do you install and support it?
Yes: survey, supply, installation, training and after-sales support.
Queue system guides by industry
Mfumo wa foleni na tiketi kwa kila biashara: hospitali, benki, ofisi na maduka.
