On this page
01. What to look for before you buy02. What a Qyvea queue quote includes03. Where these figures come from04. Best prices in stock today05. Buying for a business? We supply in bulk06. Why buy from Qyvea07. FAQ
Queue data turns complaints into numbers. The system records waiting and service time for every ticket, and feedback terminals or SMS surveys collect ratings after service. Reports show peak hours, the slowest services and counters, no-shows and service-level targets, so you can add staff where they matter and show regulators or head office real figures.
Key takeaways
- Waiting and service time per ticket.
- Peak hours and slowest services.
- Smiley or star ratings after service.
- Targets such as 80% served within 10 minutes.
01What to look for before you buy
| Report | Shows | Used by |
|---|---|---|
| Waiting time | Average and longest wait by service | Branch managers |
| Service time | Time per transaction by counter and staff | Supervisors |
| Peak hours | Arrivals by hour and day | Rostering |
| Feedback | Ratings and comments | Head office |
02What a Qyvea queue quote includes
Contact us with the number of counters and services. We prepare a written quote per site and can start small and add branches, screens or reports later. See also the complete queue management guide.
03Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Wavetec: queue management deployments in Kenya (KCB branches, JKIA, Huduma centres).
04Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
05Buying for a business? We supply in bulk
One supplier for your whole business
- Bulk and repeat orders: send your list on WhatsApp and get a written quotation, usually within 2 hours
- Printable quotations straight from the online store for your approval process
- Thousands of products: IT, phones, appliances, security, solar and networking from one supplier
- Delivery across Kenya, plus installation and setup by Qyvea technicians where needed
- After-sales support: warranty claims handled with you, and maintenance for installed systems
06Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
07Frequently asked questions
Do we need feedback terminals?
They are optional; SMS or QR surveys also work.
Can we export reports?
Reports can be exported for meetings and head office; confirm formats in the quote.
