On this page
01. Quick checks you can do first02. What usually causes it03. When to call a technician04. Parts that fix it05. FAQ
Quick answer
Most Starlink drop-outs are caused by obstructions: trees, water tanks, walls or roof edges in the dish's view of the sky. The app's obstruction map shows exactly where. Mount the dish higher with a clear view, use a stable power supply, and if Wi-Fi rather than Starlink is the problem, add mesh or wire your own router.
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Shop all Starlink accessories →Key takeaways
- Use the app's obstruction check.
- Mount high, clear of trees and tanks.
- Short power dips restart Starlink.
- Weak indoor Wi-Fi isn't a Starlink problem.
- Starlink makes a good failover line for offices.
01Quick checks you can do first
- 01Run the obstruction checkThe app maps what blocks the sky view.
- 02Raise the dishA pole or roof mount above trees and tanks usually fixes it.
- 03Check powerPut the Starlink power supply on a UPS or inverter.
- 04Check cablesDamaged or kinked cables cause drops.
- 05Separate Wi-Fi issuesIf the app shows good connection but devices are slow, fix the Wi-Fi.
ImportantSwitch off and isolate power before opening any equipment. Batteries, inverters and mains wiring can cause serious injury; leave internal work to a qualified technician.
02What usually causes it
| Symptom | Likely cause | Fix |
|---|---|---|
| 'Obstructed' warnings | Trees, tanks, walls | Raise or move dish |
| Drops in blackouts | No backup power | UPS or inverter circuit |
| Good in app, slow on phones | Weak Wi-Fi indoors | Mesh or own router |
| Drops in heavy rain | Rain fade (brief) | Normal; keep clear view |
| Random reboots | Loose or damaged cable | Check and re-run cable |
03When to call a technician
- The dish needs a pole or roof mount.
- You need Wi-Fi across a large compound or building.
- You want Starlink as automatic backup to fibre.
- Cable runs are long or need protection.
When to call a professionalQyvea technicians diagnose and fix this on site across Nairobi and Kenya. Call 0113 301 244 or WhatsApp a technician.
Running this across several sites or branches? A Qyvea maintenance contract catches these faults on scheduled visits, with a written report after each one.
04Parts that fix it
Starlink & Wi-FiLive prices from the Qyvea store
Shop all Starlink accessories →05Frequently asked questions
Can Starlink be a backup for fibre?
Yes. A dual-WAN router switches to Starlink when fibre drops and back again when it returns.
Does rain affect Starlink in Kenya?
Very heavy rain can cause brief drops. Clear sky view matters far more.
Can you mount Starlink on a pole?
Yes. We mount, route the cable neatly and set up Wi-Fi coverage.
