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Networking & Wi-FiIT SupportCyber SecuritySystem IntegrationIntercom SystemsPA SystemsPOS SystemsQueue ManagementHome CCTV systems don't stop needing attention the day they're installed. Cameras go offline, remote viewing stops working, storage fills up, footage gets blurry, and NVRs develop faults. Qyvea diagnoses the actual cause and repairs, services or upgrades your home system — whether we installed it or not.
Any brand. Any install. Assessed first.
Camera Servicing · NVR Repair · Remote Viewing Fixes · Storage Upgrades
Home CCTV systems work hard. Outdoor cameras sit through rain, dust and heat. Indoor cameras collect dust on the lens and around the sensor. NVR hard drives spin continuously. Wi-Fi and internet connections change. Phones get replaced. And when something stops working, it usually happens quietly — you don't notice until you go looking for footage that isn't there.
A proper home CCTV service covers the things you can't see from the app:
If your system was installed by another provider, that's fine — we assess it on its own merits and tell you plainly what we can do.
The faults most homeowners in Kenya call us about.
One or more cameras not showing in the app — often a power, cable or network issue, not necessarily a dead camera.
App won't connect, or shows "device offline" after a router change, new phone, or internet provider switch.
Recording gaps, footage only goes back a few days, or the NVR shows a "no HDD" or storage error.
Dust on the lens, condensation inside the housing, or a camera that's drifted out of focus over time.
IR LEDs dim or dead, or the camera that used to show colour at night now shows pitch black.
Forgotten admin password, NVR locked out, or a system left behind by a previous owner or installer.
Every service is scoped to your specific system — this is the range of what a technician may inspect.
What you need depends on whether something is broken right now, or you'd rather it never gets that far.
For systems that are already malfunctioning right now.
For systems that work today but benefit from a scheduled check before something fails.
For homeowners who'd rather have a standing arrangement than call only when something breaks.
Most homes in Kenya have CCTV installed by a company that's no longer around, or moved to a different vendor, or was installed by a previous owner. None of that means the system is beyond help.
We assess the equipment, its condition and how it's configured, then tell you honestly whether it can be:
We can't promise every third-party system is repairable sight unseen — some equipment is genuinely past its useful life — but we assess before we conclude that.
Describe the issue — photos or a short video help.
Where possible, we narrow down the cause before visiting.
For faults that can't be resolved remotely.
Equipment, power, cabling, network or configuration.
Repair, reconfigure, upgrade or replace — based on findings.
Approved work carried out, then the system is tested.
A fault doesn't automatically mean the whole system needs replacing.
Restore the existing camera or NVR where that's practical and cost-effective — most faults fall into this category.
Replace the specific cameras or storage that have failed or are outdated, while keeping the usable cabling, mounts and power supply in place.
Recommended where equipment is obsolete, damaged beyond practical repair, or genuinely incompatible with what the home needs now.
Different homes have different systems and different risks.
Most home systems benefit from an inspection every 6 to 12 months. Homes in dusty areas, near the coast, or with exposed outdoor cameras may need checks more often. We recommend a schedule after assessing your specific installation.
A camera going offline is usually caused by a power issue, a cable or connector fault, a network problem, or a hardware failure. Diagnosis starts by checking each of those — we don't assume the camera itself is dead until we've confirmed it.
Yes. Remote viewing problems are commonly caused by router changes, IP address shifts, app updates or firmware issues. We diagnose the actual cause and restore remote access — including reconfiguring the app on your phone.
In most cases, yes. We assess the equipment, condition and setup before confirming what we can do. We work on common brands sold in Kenya including Hikvision, Dahua, TP-Link Tapo and Ezviz.
Storage retention depends on the hard drive size, the number of cameras, the resolution and the recording schedule. If you want longer retention, we can recommend a larger drive, adjust the recording settings, or add additional storage.
Yes. Qyvea services home CCTV across Kenya including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Ruiru and Kiambu. Tell us where the property is and we'll confirm scheduling.