CCTV Installers in Nairobi — How to Choose

Ten questions to ask any installer

1. Will you visit the site before quoting, or is this a phone estimate?
2. How many cameras, at what resolution, and why that number?
3. Where exactly will each camera be mounted, and what will it see?
4. How many days of footage will the storage hold?
5. What happens during a power cut — is there a UPS or solar backup?
6. Can I see the system from my phone? Who sets that up?
7. What warranty covers the cameras, the NVR and the workmanship?
8. Do you provide a written handover document with camera positions and passwords?
9. Do you offer maintenance after installation, or only installations?
10. Can I speak to a recent client at a similar site?

What a professional installation includes

• Physical site survey with a camera placement plan
• Itemised quote — cameras, cabling, NVR, storage, labour
• Neat cable routing and containment, not surface-tacked cables
• Correct NVR storage sized against your retention policy
• UPS or solar backup for cameras and recorder where required
• Remote viewing configured on your phone before handover
• Written handover document with camera map and passwords
• Warranty covering both equipment and workmanship
• Maintenance option for the years after installation

Common questions

How do I choose a CCTV installer in Nairobi?

Ask for a physical site survey before quoting, itemised pricing, a written scope, warranty terms on both equipment and workmanship, and contact details of previous clients. Avoid anyone who quotes only over the phone without seeing the site.

What should a CCTV installer provide after installation?

A written handover document listing camera positions, NVR model, storage size, passwords, remote-access setup, and support contact. Training for at least one person on live view, playback and export.

Are cheap CCTV quotes a red flag?

Not always — but a quote that is far below others usually means lower-resolution cameras, missing storage sizing, no cable containment, or no warranty. Ask what is included before comparing prices.

Should a CCTV installer be licensed?

Yes. In Kenya, security installers should be properly registered and carry relevant credentials. Qyvea Limited is a registered security and IT integration company based in Westlands, Nairobi (delivery only, no walk-in pickup).