On this page
01. The order chat02. Proof of delivery03. When disputes happen04. Statements05. What to record on every order06. Disputes: stay calm, stay factual07. Write messages that settle things08. Why records protect you09. A typical scenario10. Common mistakes11. Quick checklist12. Frequently asked questions
Use the order chat to ask questions and record agreements, and keep proof of delivery for every order. They protect you in any dispute.
Key takeaways
- Use the order chat for everything about an order.
- Keep proof of delivery.
- Photos help.
01The order chat
Ask, confirm and record changes in the chat attached to the order, not on random phone calls.
02Proof of delivery
- Delivery confirmation.
- Photos of packed goods.
- Time and date.
03When disputes happen
Point to the chat and the proof. Keep the tone calm and factual.
04Statements
Match your statement to your records; see reconciling statements.
05What to record on every order
- Date and time of delivery.
- Who received the goods, if shown.
- Quantity delivered.
- Photos of the packed goods and any damage.
- Any change agreed in the order chat.
06Disputes: stay calm, stay factual
When a problem arises, quote the order number, state what was agreed, state what happened and attach your evidence. Avoid blame and emotion. Offer a sensible fix, such as replacing a defective item. Most disputes end quickly when both sides can see the same facts.
07Write messages that settle things
- Start with the order number.
- State one question or fact per message.
- Attach a photo when it helps.
- Confirm agreements in writing.
- Keep a polite, factual tone.
08Why records protect you
Memory fades and phone calls are forgotten. A short written record in the order chat makes it easy to show what was agreed, what was delivered and when. When a problem arises weeks later, you will be glad you wrote things down.
09A typical scenario
A vendor questions a quantity in the chat, receives a clear reply and delivers the right amount, so there is no later dispute.
Illustrative example based on common cases, not a named vendor.
10Common mistakes
- Agreeing changes by phone only.
- No photos.
- Slow replies.
11Quick checklist
- Use the chat.
- Keep proof.
- Reply fast.
12Frequently asked questions
Is the chat private?
It is between you and Qyvea.
Can I attach photos?
Use the options on the order page.
How long are records kept?
Keep your own copies too.
Who answers the chat?
Qyvea staff.
This guide describes how supplying through Qyvea works at the time of writing. The Vendor Terms and the Sell on Qyvea page are the final word on fees, returns and payment. Examples marked illustrative are not real vendors or earnings.
