For suppliers · Selling and winning orders

Order Alerts and the Countdown Timer: How to Never Miss a Request

Speed is a skill. The vendors who respond first usually get first look. Set yourself up before the first alert arrives.

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By Qyvea LimitedPublished 2026-10-27Updated 2026-10-272 min read
On this page01. Set up your phone02. Keep a price sheet03. Decide your rules04. If you are away05. A response routine that takes two minutes06. Common alert mistakes07. Keep a team routine08. Reduce noise, keep signal09. A typical scenario10. Common mistakes11. Quick checklist12. Frequently asked questions
A network video recorder, one of the products suppliers list on Qyvea
Quick answer

Requests reach you on your dashboard and by email the moment they open, with a countdown timer. Keep notifications on, check email on your phone and keep your price sheet ready.

Key takeaways

  • Alerts arrive on the dashboard and by email.
  • Each request has a countdown timer.
  • A ready price sheet makes you fast.

01Set up your phone

  • Sign in on your phone and keep it signed in.
  • Make sure email notifications are on.
  • Add the sender to your contacts so it does not go to spam.
  • Check on a good data plan.

02Keep a price sheet

A simple list of your landed cost per product lets you send a price in a minute.

03Decide your rules

  • Skip anything you do not stock.
  • Skip anything below your floor.
  • Always respond to your best-moving lines.

04If you are away

Ask a trusted person to monitor alerts, or accept that you will miss some.

05A response routine that takes two minutes

  1. Open the alert and read the product, quantity and timer.
  2. Check stock: do you hold it right now?
  3. Open your price sheet and find landed cost and floor.
  4. Send your price.
  5. Note the request in your log so you can follow it up.

06Common alert mistakes

  • Replying without checking stock.
  • Replying after the timer has nearly ended and making a pricing error in a hurry.
  • Letting alert emails fall into spam.
  • Having the dashboard logged out on your phone.

Test your setup once a week. Sign in on your phone and confirm you can reach the request page quickly.

07Keep a team routine

If you work with staff, decide who watches alerts at which hours and who has authority to send prices. Share the price sheet, set a rule for what to skip and review missed requests weekly. A small team with a clear rule responds faster than one person checking when they remember.

08Reduce noise, keep signal

Only list products you genuinely want to be asked about. Remove discontinued lines. Pause products when you are out of stock. A clean list means every alert is worth reading, and you will stay responsive instead of tuning alerts out.

09A typical scenario

A vendor keeps the dashboard open on a phone at the shop, answers two requests during lunch and one in the evening.

Illustrative example based on common cases, not a named vendor.

10Common mistakes

  • Alerts landing in spam.
  • No price sheet.
  • Slow phone data.

11Quick checklist

  1. Check email settings.
  2. Create a price sheet.
  3. Respond to best lines first.

12Frequently asked questions

Do alerts come by SMS?

Alerts come on the dashboard and by email.

What if I get too many alerts?

Only list products you want to be asked about.

Can I pause alerts?

Check your dashboard options.

What if I miss one?

Nothing is lost except the opportunity.

This guide describes how supplying through Qyvea works at the time of writing. The Vendor Terms and the Sell on Qyvea page are the final word on fees, returns and payment. Examples marked illustrative are not real vendors or earnings.

Why suppliers choose Qyvea

Free to joinCreating a vendor account costs nothing. Sponsorship is optional and paid from a wallet you top up.
Instant order alertsRequests reach your dashboard and email the moment they open, with a countdown to send your price.
Customers stay privateQyvea handles the customer, delivery and payment. You only deal with us.
Paid your wayM-Pesa phone, Till, Paybill or bank, with a statement of every order.

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← PreviousHow to Win More Orders With Your Best Price (Without Losing Money)Next →How Qyvea Shares Orders Fairly Between Vendors

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