On this page
01. The sequence02. Your payout options03. Fees04. Tracking05. Checking a payout in four steps06. If a payout seems late07. Plan your cash around payouts08. Keep a payout log09. A typical scenario10. Common mistakes11. Quick checklist12. Frequently asked questions
After goods are received and checked, Qyvea sends the amount to your chosen payment method: M-Pesa phone, Till, Paybill or bank. The payment provider's transaction fee is deducted from the amount sent, and your statement shows every deduction.
Key takeaways
- Payment follows receipt and checking of goods.
- You choose the payout method.
- The provider's fee is deducted and shown on your statement.
01The sequence
- You deliver to the hub.
- Qyvea checks the goods.
- Qyvea sends the payout.
- Your statement records the order and any deductions.
02Your payout options
- M-Pesa phone number.
- Till number.
- Paybill number.
- Bank account.
03Fees
The payment provider's transaction fee is deducted from the amount sent. Use the payout calculator to see the result; read the payout calculator guide.
04Tracking
Check your statement after each payout. See reconciling statements.
05Checking a payout in four steps
- Open your statement and find the order.
- Note the amount, deductions and net.
- Check your M-Pesa, Till, Paybill or bank record for a matching credit.
- If they match, mark the order as reconciled in your own sheet.
06If a payout seems late
Allow for the time it takes to receive and check the goods. If you have waited longer than expected, gather the order number, delivery date and your payout details, then write to Qyvea through the order chat. Clear facts get faster answers than angry messages.
07Plan your cash around payouts
Because payment follows receipt and checking of goods, there is always a gap between spending on stock and receiving money. Estimate how long that gap is for you, from buying stock to payout, and make sure you can fund it. If your gap is a week, keep enough working capital for a week of purchases.
08Keep a payout log
Record each payout: order number, expected amount, amount received, date and any deduction. After three months you will know your typical timing and be able to spot anything unusual early.
09A typical scenario
A vendor delivers on Monday, goods pass checks, and the payout reaches the Till the same week. The statement shows the order amount, the fee and the net.
Illustrative example based on common cases, not a named vendor.
10Common mistakes
- Wrong payout number.
- Not reading the statement.
- Expecting payment before checks.
11Quick checklist
- Confirm payout details.
- Deliver properly.
- Read the statement.
12Frequently asked questions
When exactly am I paid?
After the goods are received and checked.
Can I change the payout method?
Update it in your account before the next payout.
Who pays the transaction fee?
It is deducted from the amount sent, and your statement shows it.
What if a payout is wrong?
Contact Qyvea through the order chat with your statement.
This guide describes how supplying through Qyvea works at the time of writing. The Vendor Terms and the Sell on Qyvea page are the final word on fees, returns and payment. Examples marked illustrative are not real vendors or earnings.
