On this page
01. What the statement shows02. The ten-minute routine03. Raise issues04. Keep copies05. A simple reconciliation sheet06. Why this protects you07. What to do when numbers differ08. Make month-end easy09. A typical scenario10. Common mistakes11. Quick checklist12. Frequently asked questions
Download your statement, match each line to a delivery you made and a payment you received, and flag differences straight away in the order chat.
Key takeaways
- Reconcile weekly.
- Match statement lines to deliveries and payouts.
- Raise differences quickly.
01What the statement shows
Each order, the amount, deductions and the net paid.
02The ten-minute routine
- Open the statement.
- Tick each order against your delivery notes.
- Tick each payout against your M-Pesa or bank record.
- List differences.
03Raise issues
Use the order chat with the order number, the amount expected and the amount received.
04Keep copies
Save statements monthly. They support your tax records.
05A simple reconciliation sheet
Create a sheet with one row per order and these columns: order number, delivery date, amount expected, amount paid, date paid, difference and notes. Fill it once a week. Differences become visible immediately and you can raise them while the facts are fresh.
06Why this protects you
If you ever need to prove your income for a loan, tax filing or a dispute, your reconciled records are your evidence. Suppliers with tidy records are taken more seriously by banks, buyers and tax authorities.
07What to do when numbers differ
- Check your own records first.
- Check the order for quantity changes or returns.
- Check the fee deduction.
- If still unexplained, write in the order chat with the order number and both amounts.
- Keep the reply.
08Make month-end easy
At the end of each month, total your payouts, total your delivery notes and compare. Save the statement and your reconciliation as a pair. Doing this monthly takes less time than finding lost records at the end of the year.
09A typical scenario
A vendor spots a missing payout on Friday, raises it in the chat with the order number and has it resolved.
Illustrative example based on common cases, not a named vendor.
10Common mistakes
- Never reading statements.
- No delivery notes.
- Waiting months to raise issues.
11Quick checklist
- Weekly check.
- Match lines.
- Raise differences.
12Frequently asked questions
How far back can I see?
Your dashboard shows your history.
Can I export?
Use the options on the statements page.
Who do I contact?
Qyvea through the order chat.
Why is net lower than the price?
The provider's fee is deducted, shown on the statement.
This guide describes how supplying through Qyvea works at the time of writing. The Vendor Terms and the Sell on Qyvea page are the final word on fees, returns and payment. Examples marked illustrative are not real vendors or earnings.
