Quick answer
IT support for a small business covers a helpdesk for staff, care of computers and phones, network and Wi-Fi, business email, backups and security. You can pay per call-out or on a monthly contract. Price depends on the number of users and devices, response times, whether visits are on site or remote, and what is included. Ask what a contract covers before you sign.
Real products, live prices, in stock now
See the actual productsLive prices from the Qyvea store
Shop all camera products →Key takeaways
- Support covers people, devices, network, email and backups.
- Call-out suits very small needs; contracts suit most.
- Price depends on users, devices and response time.
- Ask for clear scope and response times.
- Prevention is cheaper than emergencies.
01What a contract can include
| Service | What it means |
|---|---|
| Helpdesk | Staff call or message when something breaks |
| Remote support | Fix many problems without a visit |
| On-site visits | A technician at your premises |
| Network and Wi-Fi care | Monitoring and fixes |
| Email and accounts | Setup, passwords and user changes |
| Backups and security | Checks and updates |
| Hardware | Advice, supply and replacement |
02What affects the price
- Number of users and devices.
- Response-time promise.
- How much is on-site versus remote.
- Complexity: servers, branches, CCTV.
- Whether hardware or software licences are included.
03Ask for a proposal
See also our IT support contract guide.
When to call a professionalTell us your staff and devices and we will propose a plan. Call 0113 301 244 or WhatsApp us.
04Frequently asked questions
Is a contract worth it?
For most businesses, yes: predictable cost and faster response.
Can you support remote staff?
Yes, with remote tools and clear processes.
Do you work outside Nairobi?
Remote support works anywhere; on-site visits are agreed by location.
