Quick answer
To view CCTV on your phone, the recorder (DVR/NVR) or Wi-Fi camera must be connected to the internet, and you add it to the brand's app: Hik-Connect for Hikvision, DMSS for Dahua, V380 Pro for V380 cameras and Tapo for TP-Link. You enable the cloud (P2P) service on the recorder, scan its QR code in the app, and enter the device verification code.
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Shop all camera products →Key takeaways
- The recorder needs internet (router or 4G).
- Use the brand's own app.
- Enable P2P/cloud service on the recorder.
- Scan the QR code from the recorder's network menu.
- Use sub-stream on mobile data.
01Which app for which system
| System | Phone app |
|---|---|
| Hikvision DVR/NVR/camera | Hik-Connect |
| Dahua DVR/NVR/camera | DMSS |
| V380 Wi-Fi and bulb cameras | V380 Pro |
| TP-Link Tapo cameras | Tapo |
02Steps for a DVR/NVR
- 01Connect the recorder to the routerWith a network cable; a 4G router works where there's no fibre.
- 02Check network statusOn the recorder: Network settings, DHCP on, status online.
- 03Enable the cloud serviceHik-Connect (Platform Access) or P2P for Dahua; set a verification code.
- 04Scan the QR codeAdd device in the app and scan the QR shown on the recorder.
- 05Test on mobile dataTurn Wi-Fi off on the phone to confirm remote viewing works.
Hikvision detail: Hik-Connect guide. Wi-Fi cameras: V380 setup.
03When it won't connect
- Recorder shows offline: check cable, router and internet
- Wrong verification code: reset it on the recorder
- Works on Wi-Fi only: the cloud service isn't enabled
- Slow or freezing video: switch to sub-stream
More fixes: CCTV not showing on phone. Call 0113 301 244 or WhatsApp us.
04Frequently asked questions
Can I view CCTV on my phone without internet at the site?
Not remotely. Add a 4G router, or view on a monitor on site.
Can several family members view the cameras?
Yes, share the device from the app instead of sharing your login.
Is phone viewing free?
The apps are free; the site's internet and your phone data cost money.
