On this page
01. How the connection works02. What you can do in the app03. Mobile data and quality04. When it stops working05. FAQ
Hik-Connect is Hikvision's app for viewing cameras remotely. The recorder connects to the internet and registers with Hikvision's cloud service, which relays video to your phone, so you don't need a static IP or port forwarding. You need internet at the site, the recorder added to your account, and a phone with data or Wi-Fi.
Key takeaways
- Needs: recorder online + Hik-Connect service enabled + device added to an account.
- Works on Wi-Fi or mobile data anywhere.
- Sub-stream (lower quality) saves data on mobile.
- Share access with family or staff instead of sharing one password.
- If the site internet is down, remote viewing stops but recording continues.
01How the connection works
02What you can do in the app
03Mobile data and quality
Viewing in main-stream (full) quality uses much more data than sub-stream. On mobile data, use sub-stream for live grids and switch to main stream only when you need detail.
04When it stops working
- Site internet down or router restarted
- Recorder lost its network settings or IP address
- Hik-Connect service disabled on the recorder
- Device removed from the account or password changed
- App out of date
Step-by-step checks are in CCTV not showing on phone. Never post your device's QR code or verification code publicly: they give access to the system.
05Frequently asked questions
Do I need internet for Hik-Connect?
Yes, at the site (for the recorder) and on your phone. Recording continues on site without internet.
Can more than one person view the cameras?
Yes. Share the device to other accounts with chosen permissions.
Is Hik-Connect free?
The basic app and remote viewing service are provided by Hikvision for its devices.
