On this page
01. What counts as a return02. Who bears the cost03. How to reduce returns04. Read the terms05. Plan for returns in your pricing06. How to handle a returned item07. Keep returned goods separate08. Learn from every return09. A typical scenario10. Common mistakes11. Quick checklist12. Frequently asked questions
Suppliers take back returned goods, for example a customer who does not collect, or an item that is defective or wrong. Defective or wrong items are refunded in full. For customer no-shows and change of mind, Qyvea pays a restocking fee. The Vendor Terms have the full rules.
Key takeaways
- Suppliers take back returned goods.
- Defective or wrong items are refunded in full.
- No-shows and change of mind: Qyvea pays a restocking fee.
01What counts as a return
- The customer does not come to collect.
- The item is defective.
- The wrong item was sent.
- Change of mind.
02Who bears the cost
- Defective or wrong item: refunded in full.
- No-show or change of mind: Qyvea pays a restocking fee.
03How to reduce returns
- Accurate specs and photos.
- Test items before delivery.
- Pack well.
- Send the right model.
04Read the terms
This page is a summary. The Vendor Terms are the final word.
05Plan for returns in your pricing
Because suppliers take back returned goods, build a small allowance into your margin. If you test every item and describe it accurately, your return rate should be low, but it will never be zero. Knowing the rule beforehand turns a nasty surprise into a normal cost of doing business.
06How to handle a returned item
- Inspect it and record the condition with photos.
- Check whether it is defective, wrong or simply not collected.
- Restock it if it is sellable.
- Record the case in your sheet and the order chat.
- Look for the cause and fix it: testing, packing, listing or sourcing.
07Keep returned goods separate
When goods come back, label them and store them apart from sale stock until you have inspected them. Test them, repack them if sellable and only then return them to the shelf. This prevents mixing faulty or used units with new stock and protects your next orders.
08Learn from every return
- Defective: improve your testing or change source.
- Wrong item: improve order checking.
- Not collected: nothing to fix on your side, and the restocking fee applies.
- Change of mind: restocking fee applies.
Read the full rules in the Vendor Terms.
09A typical scenario
A vendor tests every switch before delivery and rarely sees defective returns. When a customer does not collect, the goods come back and the restocking fee applies.
Illustrative example based on common cases, not a named vendor.
10Common mistakes
- Not testing.
- Wrong model sent.
- Ignoring the terms.
11Quick checklist
- Read terms.
- Test before packing.
- Match model.
12Frequently asked questions
What is the restocking fee?
The Vendor Terms state it.
Do I get my goods back?
Suppliers take back returned goods.
Can I refuse a return?
Follow the Vendor Terms.
How do I avoid defective returns?
Test and pack carefully.
This guide describes how supplying through Qyvea works at the time of writing. The Vendor Terms and the Sell on Qyvea page are the final word on fees, returns and payment. Examples marked illustrative are not real vendors or earnings.
