Quick answer
Turnstile faults usually come from power, a reader or controller that isn't sending the open signal, the fire alarm input holding the lane in free mode, or a mechanical problem such as a worn solenoid or misaligned flaps. Check power and the reader before suspecting the mechanism.
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Shop all reader products →Key takeaways
- Arms spinning freely: often fire alarm or emergency mode, or power loss.
- Locked and won't open: reader, controller or user not authorised.
- Flaps closing on people: sensor alignment or dirt.
- Clicking but not releasing: solenoid or mechanism wear.
01Symptom guide
| Symptom | Likely cause | Check |
|---|---|---|
| Arms spin freely all the time | Fire alarm input active, power loss, emergency mode | Fire panel status, power, mode setting |
| Won't open for a valid user | Reader or controller fault, user not enrolled | Reader beep and log, user permissions |
| Opens but locks halfway | Mechanism or solenoid wear | Technician check |
| Flap closes on people | Sensors dirty or misaligned | Clean and align sensors |
| Alarm sounds | Tailgating or reverse passage detected | Event log, sensor settings |
02Get it fixed
When to call a professionalQyvea services and repairs turnstiles, readers and controllers. Call 0113 301 244 or WhatsApp us.
03Frequently asked questions
Why do my turnstile arms spin freely?
Usually the fire alarm input or a power failure has put the lane in free-passage mode, which is a safety feature.
Why doesn't the card open the turnstile?
The card may not be enrolled or permitted at that time, or the reader isn't communicating with the controller.
