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Networking & Wi-FiIT SupportCyber SecuritySystem IntegrationIntercom SystemsPA SystemsPOS SystemsQueue ManagementOffices don't punish equipment the way factories or warehouses do, but they still change constantly — desks move, partitions go up, IT contractors update networks, and office managers who knew the system's history move on without handing over the details. Qyvea services, diagnoses and repairs time attendance systems for offices, including systems installed by another company.
Terminals, enrollment and attendance data -- kept reliable.
A clocking terminal that looks fine can still be producing unreliable attendance data -- a worn fingerprint sensor causing repeated failed scans, a sync fault leaving records stuck on the device instead of reaching payroll, or a clock drift making timestamps wrong. None of that is visible just by looking at the terminal.
Time attendance servicing typically covers:
If your time attendance system was installed by another provider, we assess it on its own merits and tell you plainly what we can do.
The faults we're most often called to handle in offices.
Worn or dirty sensor, or degraded enrollment data.
Connectivity or software configuration issues between the terminal and HR/payroll software.
Power supply faults or internal hardware failure.
Clock drift or configuration errors affecting recorded times.
Software or integration faults affecting attendance reports.
Recovering control of a terminal with unknown or lost admin credentials.
Scoped to your specific site — this is the range of what a technician may inspect.
Depending on the situation at your office.
For problems affecting the time attendance system right now.
For sites that want a scheduled check to catch issues early.
For sites that need guaranteed coverage and priority response.
Properties change hands, contractors move on, and the original installer of your time attendance system may no longer be around. None of that means the system is beyond help.
We assess the existing equipment and configuration, then tell you plainly whether it can be:
We can't promise every third-party system is repairable sight unseen — some equipment is genuinely past its useful life — but we assess before we conclude that.
What's happening, and what should be reviewed.
Inspecting the relevant areas of your office.
Equipment, wiring, power and configuration.
Written findings — repair, upgrade or replace.
Scheduled at a time that suits your operations.
Report and documentation for your records.
Restore the existing terminal or software connection where practical -- most attendance faults are sensor, sync or configuration issues.
Replace the specific terminal or add a terminal at a busier access point, while keeping the working attendance software and database.
Recommended where the terminal is obsolete, physically damaged beyond repair, or can no longer keep up with staff numbers.
Most office sites benefit from servicing every 6 to 12 months, depending on usage and exposure to the elements.
In most cases yes — we assess the equipment and its condition first, then confirm what can be serviced or repaired.
Yes. Maintenance contracts are scoped to the number of devices, sites, and required response times — contact us to discuss what a contract would cover.
We tell you plainly and quote for the specific replacement needed, rather than repeated repair attempts on something that genuinely needs replacing.
Yes — every scheduled service visit includes a written record of what was checked, found, and recommended.
In most cases yes -- we assess your current payroll/HR software and terminal setup to confirm compatibility before making changes.
Tell us about your office and the issue. We'll help figure out the right next step — repair, upgrade or a maintenance arrangement.