
Before buying a POS, check payments (cash, M-Pesa, card), tax receipts and eTIMS support, stock control, reports, user permissions, offline mode, hardware support, data backup and aftercare. Tick what you need today and what you will need within two years, then compare quotes against that list.
Key takeaways
- Match features to your business, not to a brochure.
- Ask for a demo on your own products.
- User permissions stop theft and mistakes.
- Reports should be readable by the owner, not just an accountant.
- Ask who supports you after installation.
01The checklist
| Area | Ask |
|---|---|
| Payments | Cash, M-Pesa, card, split payments, credit sales |
| Tax | eTIMS support and VAT handling; confirm with KRA or your accountant |
| Stock | Barcodes, variants, units, reorder alerts, stock counts |
| Staff | Logins, roles, discount and void control |
| Reports | Sales by item, hour, cashier, payment method and profit |
| Customers | Accounts, credit limits, loyalty |
| Offline | Works without internet and syncs later |
| Hardware | Printers, scanners and drawers it supports |
| Backup | Where data is stored and how it is backed up |
| Support | Training, helpline and repair |
02Features by business type
- Restaurants: table orders, kitchen printing, splitting bills.
- Pharmacies: batch and expiry.
- Supermarkets: fast scanning, weighing scales, promotions.
- Chains: central pricing and stock transfers.
- Field sales: mobile POS and route reports.
03Get a spec
04Frequently asked questions
Do I need every feature?
No; pick what matches your business and leave out what you will not use.
How do I test a POS?
Ask for a demo with your own products and have a cashier try it.
Can I add features later?
Often yes, depending on the software; ask what is upgradeable.
