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01. Is it just you?02. Protect your equipment03. Keep security running in a blackout04. FAQ
Quick answer
To report a power outage to Kenya Power, dial *977# (works on any network without data) or call the contact centre on 97771. While the power is off, switch off sensitive appliances at the socket so the surge when power returns doesn't hit them. A surge protector, a UPS or a solar backup system keeps CCTV, gates, alarms and Wi-Fi working through outages.
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Shop all inverter products →Key takeaways
- Report: dial *977# or call 97771.
- Check neighbours first: is it just your house?
- Unplug TVs, fridges and computers during long outages.
- Surge protection saves equipment when power returns.
- Backup power keeps security systems running.
01Is it just you?
- 01Check your meter and main switchA tripped breaker or empty token balance looks like an outage.
- 02Ask a neighbourIf they have power, the fault is likely on your side or your service line.
- 03Report itDial *977# or call 97771 with your meter or account number.
- 04Stay clear of fallen linesReport fallen cables or burning transformers as emergencies; never touch them.
02Protect your equipment
- Switch off fridges, TVs, computers and pumps at the wall
- Leave one light on so you know when power returns
- Wait a few minutes after power returns before switching big loads on
- Fit surge protection at the distribution board
- Put the router, DVR/NVR and gate motor on a UPS or backup
03Keep security running in a blackout
| System | Backup option |
|---|---|
| CCTV and Wi-Fi | UPS or small inverter with lithium battery |
| Gate motor | Gate battery, ideally with solar top-up |
| Electric fence | Energizer battery backup |
| Whole home | Hybrid solar with batteries |
When to call a professionalQyvea installs surge protection and backup for homes and businesses. Call 0113 301 244 or WhatsApp us.
04Frequently asked questions
How do I report a power outage to KPLC?
Dial *977# on any network or call 97771.
Why do appliances get damaged when power comes back?
Voltage spikes and unstable supply as the network reconnects; surge protection helps.
Will my CCTV record during a blackout?
Only if the cameras and recorder are on backup power.
