CCTV Camera Repair in Kenya

Camera offline, blank screen, no night vision, or no remote view? We diagnose the actual fault before recommending a fix — on any brand, including systems installed by another company.

Call +254 113 301 244
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Not Every Camera Fault Means a New Camera

A camera showing a blank screen could be a power fault, a loose connection, a cable problem, or a DVR/NVR issue rather than a dead camera. We check the whole chain — camera, cabling, power and recorder — before concluding what actually needs replacing.

Common CCTV Faults

Camera Problems We Diagnose & Fix

Real faults we see regularly across Nairobi and beyond.

Camera Offline / No Picture

Power, cabling, or connector faults that stop a camera feeding video to the recorder.

No Night Vision

Failed IR LEDs, a damaged sensor, or a dirty/scratched lens housing.

No Remote / App View

Network, port-forwarding or DVR/NVR configuration issues that block phone access.

Poor or Grainy Image

Lens condensation, incorrect settings, or a camera reaching end of life.

Recording Gaps

Storage faults, drive failures, or scheduling misconfiguration on the recorder.

Lost Admin Access

Forgotten passwords or an inherited system with no known login.

How It Works

Diagnose First, Then Fix

1

Tell Us What's Wrong

Describe the issue — photos or video help.

2

Diagnose

Remote diagnosis where possible, a site visit where it isn't.

3

Recommend

Repair, reconfigure, upgrade or replace — based on findings.

4

Repair & Test

Approved work carried out, then tested.

See our full maintenance & repair process →

Related

Related Qyvea Services

CCTV Installation

Looking for a new or additional camera system?

Full Maintenance & Repair

See our complete repair and maintenance service.

Maintenance Contracts

Scheduled inspection to catch faults early.
FAQ

Common Questions

Can you repair CCTV cameras installed by another company?

In most cases yes — we assess the equipment and its condition first, then confirm what can be repaired.

Do you work on all camera brands, including Hikvision?

Yes. Our technicians are Hikvision Spark Program certified, and we also assess other common brands sold in Kenya case by case.

What if the camera itself is beyond repair?

We'll tell you plainly and quote for a replacement rather than repeatedly charging for repair attempts that won't hold.

Can you fix a system that has stopped recording?

Yes — we check storage, cabling, power and recorder configuration to find the actual cause before recommending a fix.

Still Need This Sorted?

Send us the details and we'll diagnose it properly -- remotely where we can, with a site visit where we can't.

Call +254 113 301 244
Chat with us — 30 min response