On this page
01. The problem in courts, tribunals and judiciary registries02. What the system does for you03. Typical equipment04. How we set it up05. Get a free survey and quote06. FAQ
Quick answer
Court registries serve advocates, litigants and the public at the same counters: filing, searches, certified copies and payments. Crowded corridors and unclear order cause friction and delay.
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- Filing, search and payment points share the same crowded corridor.
- Advocates, litigants and the public queue together.
- Nobody knows who is next, so people crowd the counter.
- Staff cannot see how long people wait.
01The problem in courts, tribunals and judiciary registries
Court registries serve advocates, litigants and the public at the same counters: filing, searches, certified copies and payments. Crowded corridors and unclear order cause friction and delay.
- Filing, search and payment points share the same crowded corridor.
- Advocates, litigants and the public queue together.
- Nobody knows who is next, so people crowd the counter.
- Staff cannot see how long people wait.
- Peak days overwhelm the registry.
02What the system does for you
Tickets by serviceFiling, searches, certified copies, payments
Separate lanesAdvocates, public and priority cases called in their own order
Clear callingScreen and voice announcements
Orderly corridorsPeople sit and wait to be called
Peak reportsSee your busiest days and hours
FeedbackOptional smiley terminals at the exit
03Typical equipment
| Item | What it is for |
|---|---|
| Ticket dispenser or kiosk | Customers press a service button or touch the screen to get a numbered ticket |
| Counter calling unit | A keypad at each counter to call, recall, skip or transfer a customer |
| Display screen | Shows the number being called and the counter, with voice announcement |
| Queue software and reports | Routes tickets, measures waiting time and staff performance |
| UPS and network cable | Keeps the system running through power cuts and connects every counter |
Did you know?Every site is different, so we survey first and quote to your layout. Qyvea supplies, installs, configures and trains your staff, and delivers countrywide.
04How we set it up
- 01Free site surveyWe walk the registry, count counters and services and plan screens and kiosks.
- 02Map services and countersList every service, counter and how customers should flow.
- 03Choose the call methodCounter keypads with screens and voice, pagers, or mobile tickets.
- 04Install and configureKiosk, counters, screens, network and software set-up.
- 05Train and hand overStaff training, reports set up and a support contact.
05Get a free survey and quote
When to call a professionalTell us about your site and how many counters or tills you run and we will come back with a written quote. We survey Nairobi and the surrounding counties for free, and supply and ship nationwide. Call 0113 301 244 or WhatsApp us.
06Frequently asked questions
Can advocates have their own queue?
Yes; separate service buttons and priorities can be set up.
Can it call by counter and by service?
Yes; each counter can serve one or several services.
Do you install at county courts?
Yes; we install nationwide.
