On this page
01. Why it matters02. How a patient moves through it03. What to check before you buy04. How we set it up05. Available now at Qyvea06. How to put it to the hospital or clinic07. Get a free survey and quote08. FAQ
A hospital queue system gives every patient a number at the door, calls them by number at each department and shows staff where the wait is building.
Key takeaways
- Order you can see
- Calmer corridors
- Staff stay in control
- Waiting time on paper
01Why it matters
A hospital is several queues in a row: registration, triage, consultation, lab, pharmacy and billing. Without a system, patients crowd corridors, ask the nurse for their turn and lose their place when they step out. A queue system gives every patient a number and calls it from the right counter.
02How a patient moves through it
03What to check before you buy
| Check | Why it matters |
|---|---|
| Number of departments | One ticket line per service point, so plan counters and rooms first |
| Ticket kiosk | Touch screen or button box with a service per button |
| Counter or room keypads | Each consulting room and counter needs one |
| Display screens | Large enough to read from the back of each waiting area |
| Voice calling | Helps patients who cannot see the screen; check the model |
| Reports | Waiting time by department, counter and hour |
| UPS | Keeps the system running through a power cut |
04How we set it up
- 01Walk the patient routeWe follow a patient from the gate to the exit and mark every point where people wait.
- 02Choose the ticket pointsEntrance kiosk plus any department with its own wait.
- 03Place screens and keypadsOne keypad per counter or consulting room and a screen in each waiting area.
- 04Cable and powerNetwork cable and a UPS for the kiosk, server and displays.
- 05Configure and trainServices, counters, priorities and reports set up; staff trained on call, recall and transfer.
- 06Review after two weeksWe check the reports with you and adjust counters and priorities.
05Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
06How to put it to the hospital or clinic
Open with the problem the administrator already feels: crowded corridors, patients asking staff for their turn and complaints about waiting. Offer a survey of the patient route and a quote for the entrance kiosk, one keypad per counter and a screen per waiting area. Add priority lines for the elderly and mothers with children if the hospital wants them.
07Get a free survey and quote
08Frequently asked questions
Does it work in a small hospital?
Yes. Start with registration and pharmacy, then add departments as you grow.
Can some patients be served first?
Most systems support priority tickets; confirm the model before you buy.
What if the power goes off?
A UPS keeps the kiosk, server and screens running, and the hospital generator should power the same circuit.
Can we see reports?
Waiting time by department and hour comes from the system software.
