On this page
01. The problem on the ward02. How a call travels through the ward03. What to check before you buy04. How we set it up05. What we supply06. How to put it to the hospital or care home07. Get a free survey and quote08. FAQ
Before you buy a nurse call system, ask what happens when a call is pressed at 3 a.m., when the power fails and when you add a ward.
Key takeaways
- Can the nurse answer by voice?
- What happens in a power cut?
- How do we add a ward?
- Who repairs it, and how fast?
01The problem on the ward
A private hospital sells reassurance. A family that pays for a private room expects the call button to work every time. The problem is that two quotes for a nurse call system can look the same on paper and behave very differently on the ward: one only signals, one lets the nurse answer; one cannot grow, one adds rooms easily; one is repaired in a day, one waits weeks. The questions below make suppliers show the difference before you sign.
02How a call travels through the ward
03What to check before you buy
| Check | Why it matters |
|---|---|
| Voice or signal | Decide whether nurses should be able to speak to the bed |
| Backup power | Controller, switches and station |
| Growth | How many rooms and devices the system supports and how much work extending it needs |
| Maintenance | Who tests and repairs, how often, how fast |
| Reports | Whether it logs the time of calls and answers |
| Warranty | What is covered and for how long |
| References | Wards in Kenya where it is installed |
04How we set it up
- 01Write your needsBeds, voice or signal, growth plans.
- 02Send the same brief to every supplierSo quotes can be compared.
- 03Ask the questions aboveIn writing.
- 04Visit a working wardAsk nurses what they like and what annoys them.
- 05Choose and agree maintenanceBefore installation, not after.
05What we supply
We design, supply and install nurse call systems for wards, clinics and care homes, on IP and SIP networks. Fanvil's IP nurse call range is one option we quote, alongside others, and we recommend whichever fits your ward. Send us the room count and we reply with a written quote.
06How to put it to the hospital or care home
Pitch to the hospital owner as protection for the brand: the call that fails is the one that ends up in a complaint or a review. Offer a written answer to every question above, a maintenance plan and a test of every button at handover.
07Get a free survey and quote
08Frequently asked questions
What should a quote include?
Every bed, bathroom, lamp and display, the station, cabling, installation, training and a maintenance offer.
Which quote is best?
Compare full quotes for the same scope, then compare maintenance and response time.
Can you show a working system?
Ask us. We can arrange a visit where possible.
Do you cover the whole of Kenya?
We survey Nairobi and nearby counties and arrange visits elsewhere.
