One scheduled maintenance contract for supermarkets and retail chains: CCTV & recorders, Network & Wi-Fi, UPS & backup power, Electrical, Fire alarm, PA & sound, Access control and Solar & inverters, checked on a fixed schedule, with a signed report after every visit and priority help when something breaks.
What goes wrong when nobody checks
- Till and stockroom cameras out of focus or recording nothing when shrinkage is investigated
- POS and network drops at peak hours
- Fridges and freezers lost to voltage surges after outages
- Fire alarms and emergency PA unchecked in crowded stores
Most of these failures give no warning. A scheduled check finds them before an incident, an auditor or an insurer does.
Why supermarkets and retail chains choose Qyvea
Systems we maintain for supermarkets and retail chains
What every visit includes
- Inspect and test every device on the asset list
- Clean cameras, detectors and sensors
- Check recording, retention and time sync on every recorder
- Test backup batteries, UPS and inverter changeover
- Check firmware and passwords; apply safe updates
- Test alarms, call points, gate safety beams and door locks
- Fix minor faults on the spot
- Written, photo-backed service report with recommendations
Choose your plan
Essential
- 4 scheduled visits a year
- Core checks on every system
- Service report after each visit
- Priority fault booking
Business
- Up to 12 visits a year
- Full checklist plus remote health checks
- Agreed response times
- Quarterly summary for management
Enterprise
- Every branch on one contract
- Named account manager
- Asset register and fault history
- Spares plan and upgrade roadmap
Every contract is priced after a free site assessment, by number of sites, systems and devices. No surprise call-out fees for covered visits.
Built for procurement, audits and tenders
- Itemised scope and asset register for every site
- Signed service report and photos after each visit
- Fault log with dates, cause and fix
- Fixed visit schedule agreed in writing
- Response times written into the contract
- One invoice for all systems and sites
- KRA-compliant invoices, M-Pesa or bank payment
- Documents ready for audits, insurers and tenders
Get a free site assessment
Tell us about your sites. We visit, list every system and device, and send a written maintenance proposal.
Common problems we fix for supermarkets and retail chains
Frequently asked questions
Can you work outside trading hours?
Yes, early mornings, late evenings or Sundays by arrangement.
Do you protect fridges and freezers?
We check surge protection, stabilisers and backup circuits so cold-chain equipment survives outages.
How much does a maintenance contract cost?
It depends on the number of sites, systems and devices, and how often we visit. We quote after a free site assessment, so you pay for what you actually have.
Do you maintain systems installed by other companies?
Yes. We start with an audit, list what works and what doesn't, then maintain it to one standard.
What happens if something breaks between visits?
Contract clients get priority booking, with response times agreed in writing. Repairs covered by the contract are done without call-out fees.
Do you work outside Nairobi?
Yes. We serve sites across Kenya on scheduled routes.