Personal Safety · Guide

Protecting Older Relatives From Scams and Fake Callers

Fake relatives, prizes, M-Pesa prompts and 'customer care': how to talk to parents and grandparents about scams and set up simple protections.

Knowing what to do is half of it. The other half is equipment that buys you time.

Read on: it takes a few minutes and could save you a lot more than that.

In this guide you will see:
  • Explain the common tricks.
  • Rule: call family before sending money.
  • Set limits where possible.
By Qyvea LimitedPublished 2026-10-07Updated 2026-10-072 min read
On this page01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Protecting Older Relatives From Scams and Fake Callers
Quick answer

Older relatives are often targeted with fake emergencies, prizes and fake customer-care calls. Explain the common tricks, agree a rule to call you before sending money, set transaction limits where possible and help them save genuine numbers. Never shame them: scammers are skilled.

Real products, live prices, in stock now
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Key takeaways

  • Explain the common tricks.
  • Rule: call family before sending money.
  • Set limits where possible.
  • Be kind: scammers are skilled.

01What to look for before you buy

  • Teach the 'never share your PIN' rule
  • Agree to call a named relative before any urgent payment
  • Save genuine customer-care and family numbers
  • Reduce limits on mobile money and cards where possible
  • Show them how to hang up and call back

02Where these figures come from

Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Safaricom customer advisory.

03Best prices in stock today

Today's deals on phonesLive prices from the Qyvea store
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PhonesLive prices from the Qyvea store
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Panic buttons and pendantsLive prices from the Qyvea store
Shop all panic buttons →

Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.

04Why buy from Qyvea

Why Kenyans buy from Qyvea

  • Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
  • 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
  • Pay with M-Pesa, bank transfer or card; refunds go back the same way
  • Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
  • Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
  • Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes

Full details: return & refund policy.

05Frequently asked questions

What are common scams for seniors?

Fake emergencies, prizes, impersonated officials and payment prompts.

How can I help without taking over?

Offer shared rules and check-ins rather than controlling their money.

Why customers choose Qyvea

Genuine brandsManufacturer warranty on what we sell, so you are not gambling on the box.
One team, start to finishThe people who advise you also install and support it.
Fast answersWhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi.
Easy to buyPay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000.
Risk taken off you7-day returns and exchanges on products, and a workmanship warranty on installations.
Customers say soRated 4.6/5 from 57 Google reviews.

Your next step takes one minute: send us a photo of the place on WhatsApp and we will tell you what it needs.

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