On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Quick answer
Treat a stolen phone as a possible SIM swap risk. Call Safaricom (or your network) at once to block the SIM and mobile money, lock or wipe the phone with find-my-device, change passwords on key accounts, tell your bank and report to the police with your IMEI.
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Shop all phones →Key takeaways
- Block SIM and M-Pesa first.
- Lock or wipe the phone remotely.
- Change passwords on key accounts.
- Report to the police with the IMEI.
01What to look for before you buy
- 01Call your networkBlock the SIM and mobile money.
- 02Lock the phoneFind-my-device: lock, locate or wipe.
- 03Secure accountsEmail, banking, social media.
- 04Tell your bankBlock cards and apps.
- 05Report to policeGive the IMEI and get an abstract.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Safaricom customer advisory on PINs; K24: SIM swap fraud and M-Pesa.
03Best prices in stock today
Today's deals on phonesLive prices from the Qyvea store
Shop all phones →PhonesLive prices from the Qyvea store
Shop all phones →Phone cases and accessoriesLive prices from the Qyvea store
Shop all phone accessories →Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Can a thief use my M-Pesa?
They can try, which is why you block the SIM and change your PIN straight away.
What if I do not know my IMEI?
It may be on the box or in your Google or Apple account.
