On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Safaricom's advice is simple: guard your SIM and M-Pesa PINs, date of birth and ID number, pause and verify before entering your PIN on an unexpected prompt, and decline payment requests you do not recognise. Genuine customer care will not ask for your PIN.
Key takeaways
- Never share your PIN or codes.
- Verify prompts before approving.
- Do not hand your phone to strangers.
- Report suspicious activity to 333 or 100.
01What to look for before you buy
- Never tell anyone your M-Pesa PIN, even 'customer care'
- Check the recipient name before confirming a transaction
- Decline unexpected payment prompts
- Do not let strangers use your phone for a transaction
- Use a screen lock and change your PIN if you suspect a leak
- Report scams by SMS to 333 or call 100
- Keep your ID and personal details private
- Avoid sharing your number widely
- Use only official numbers to contact Safaricom
- Check your statements often
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Safaricom customer advisory on PINs; K24: SIM swap fraud and M-Pesa.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
What is Safaricom's official number?
Safaricom says it contacts customers from its official number 0722 000 000; if a caller uses another number, end the call and dial 100 or 200.
Can I reverse a wrong transaction myself?
Contact Safaricom promptly; do not trust people who offer to reverse it for a fee.
