Biometric & Fingerprint System Repair in Kenya

Fingerprint terminal not recognizing staff, attendance not syncing, or the device not powering on? We diagnose the hardware, connection and software side of the problem.

Call +254 113 301 244
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Hardware Fault or Software Sync Issue?

A biometric system that 'isn't working' can mean the fingerprint sensor has failed, the device has lost network connection, or the attendance software simply isn't syncing with the terminal. We check each before recommending a fix.

Common Biometric Faults

Faults We Diagnose & Fix

Faults across fingerprint, face-recognition and card-based attendance terminals.

Not Recognizing Fingerprints

Sensor wear, dirty scanner surface, or a failing fingerprint module.

Attendance Not Syncing

Connectivity or software configuration issues between device and software.

Device Won't Power On

Power supply faults or internal hardware failure.

Face Recognition Failing

Camera, lighting-sensor or firmware issues on face-recognition terminals.

Data Not Exporting Correctly

Software or integration faults affecting attendance reports.

Lost Admin Access

Recovering control of a terminal with unknown or lost admin credentials.

How It Works

Diagnose First, Then Fix

1

Tell Us What's Wrong

Describe the issue — photos or video help.

2

Diagnose

Remote diagnosis where possible, a site visit where it isn't.

3

Recommend

Repair, reconfigure, upgrade or replace — based on findings.

4

Repair & Test

Approved work carried out, then tested.

See our full maintenance & repair process →

Related

Related Qyvea Services

Time & Attendance Systems

New biometric attendance system installation.

Access Control Repair

Door access faults beyond biometrics.

Maintenance Contracts

Scheduled inspection for biometric hardware.
FAQ

Common Questions

Can you repair biometric systems installed by another provider?

In most cases yes — we assess the terminal and its condition before confirming what can be done.

Do you support Hikvision biometric terminals?

Yes — our team is Hikvision Spark Program certified and trained directly on their access control hardware.

Can you fix attendance software sync issues, not just the hardware?

Yes, we check connectivity and software configuration as part of the diagnosis, not just the physical terminal.

What if the fingerprint sensor itself has failed?

We'll tell you and quote for the specific replacement part or terminal needed rather than a blanket system swap.

Still Need This Sorted?

Send us the details and we'll diagnose it properly -- remotely where we can, with a site visit where we can't.

Call +254 113 301 244
Chat with us — 30 min response