On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Plug a laptop into a LAN port on the router. If the internet works by cable but not by Wi-Fi, the problem is your Wi-Fi: placement, channel or an old router. If it fails by cable too, check the router lights, restart, and call your provider. Check the provider's social media for outages before you assume the fault is yours.
Key takeaways
- Test by LAN cable first.
- Cable works, Wi-Fi does not: fix Wi-Fi.
- Both fail: restart, check lights, call the provider.
- Check for provider outages.
01What to look for before you buy
- 01Plug in by cableLaptop to a LAN port.
- 02CompareCable works but Wi-Fi does not = Wi-Fi issue.
- 03Check router lightsRed or off WAN/PON = line fault.
- 04Restart for 30 secondsFixes many glitches.
- 05Check for outagesProvider app or social media.
- 06Call supportWith your account number.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Zuku modem troubleshooting guide.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
What if the cable test is slow too?
Then the line or package is the limit; contact your provider.
Does restarting really help?
It clears many temporary glitches, but is not a cure for placement or hardware problems.
