On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
If your device says connected but there is no internet, the router has lost its line or the settings are wrong. Restart the router, test another device, check the WAN/Internet light, try a different DNS, and make sure the account or bundle is active. Zuku suggests powering off for 15 seconds and checking the cables.
Key takeaways
- Test a second device.
- Check the WAN/Internet light.
- Restart the router.
- Try a different DNS if only some sites fail.
01What to look for before you buy
- Does another phone or laptop have internet?
- Is the WAN/Internet/PON light on?
- Power off the router for 15 to 30 seconds
- Check cables are firm
- Try DNS 8.8.8.8 or 1.1.1.1
- Confirm your account or bundle is active
- Replace an old router that keeps failing
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Zuku modem troubleshooting guide.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Why do only some websites fail?
Often a DNS problem. Try another DNS server.
Is it my phone or the router?
If other devices work, the phone is the problem; if none do, it is the router or line.
