On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
SIM swap fraud lets criminals take over your number to intercept one-time passwords and drain M-Pesa and bank accounts. A sudden loss of signal, unexpected SIM replacement messages or failed logins are warning signs. Call Safaricom on 100 or 200 immediately, notify your bank and report to the police.
Key takeaways
- Sudden loss of signal can be a warning.
- Never share your PIN, ID details or codes.
- Call 100 or 200 at once.
- Tell your bank and report to the police.
01What to look for before you buy
- 01Notice the signsNo signal, unexpected SIM or password messages.
- 02Call your providerSafaricom 100 or 200; text 333 to report.
- 03Inform your bankBlock cards and online banking.
- 04Change passwordsFrom a safe device.
- 05Report to policeKeep references and screenshots.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Safaricom customer advisory on PINs; K24: SIM swap fraud and M-Pesa.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Can I stop a SIM replacement?
Ask Safaricom about the available options to restrict replacement; check current steps with them.
Do staff ask for my PIN?
No. Safaricom says genuine staff will not ask for your M-Pesa PIN over the phone.
