On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Water and power offices serve people paying bills and reporting faults. A queue system keeps the hall orderly at month-end.
Key takeaways
- Payments and complaints separated
- Order everyone sees
- Workload data
- A calm hall
01What owners tell you
Month-end brings crowds to pay and ask about bills. Order and a clear display calm the room.
- Month-end crowds.
- Payments and complaints in one line.
- Disputes over order.
- Counters crowded unevenly.
- No data on workload.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to payment centre.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your customers take a number for payment or enquiry and wait to be called.”
- “Your month-end crowd will be orderly.”
- “You will plan staff from real numbers.”
- “Your hall will look professional.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket dispenser | Payment, enquiry, new connection |
| Counter keypads | Call and transfer |
| Display | Numbers |
| Voice calling | Whole hall |
| Feedback | Rating |
| Reports | Workload |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| We have a queue marshal. | They work with the system. |
| Big hall. | Several screens. |
| Funding. | Start with the smallest bundle that fixes your busiest hour. Every part is modular, so you add screens, counters or extras as the business grows. |
| Power cuts. | UPS and generator. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can we separate payments?
Yes. Tell us how you want it and we configure it on site.
Can it handle month-end?
Yes. Add several kiosks and screens so no one queues to take a number.
Can we get reports?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can it run through power cuts?
With a UPS.
