On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Post offices mix stamps, parcels, money transfers and pensions. Separate ticket lines keep quick jobs from waiting behind long ones.
Key takeaways
- Quick jobs get quick service
- Seats for those who need them
- Peak days planned
- A tidy hall
01What owners tell you
Post offices serve everyone: the pensioner collecting money, the trader posting parcels and the student buying a stamp. Long and short jobs in one line frustrate all of them.
- Quick purchases wait behind money transfers.
- Elderly customers stand for long periods.
- Mail collection and parcel posting share one counter.
- Peak days at month-end overwhelm staff.
- No record of waiting.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to post office.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your customers buying a stamp will not wait behind a pension payout.”
- “Your elderly customers will sit until their number is called.”
- “You will see the month-end rush coming and staff for it.”
- “Your hall will look as organised as the service is reliable.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket dispenser | Mail, parcels, money transfer, enquiries |
| Counter keypads | Clerks call the next number |
| Display screen | Visible across the hall |
| Voice calling | Helps those who cannot see the screen |
| Feedback terminal | Rate service at the door |
| Reports | Demand by day and hour |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| Our hall is small. | A wall screen and a small dispenser fit. |
| Customers know the clerks. | They still need a fair order. |
| It is a government office. | We provide a specification for procurement. |
| Power is unreliable. | A UPS covers the system. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can it prioritise elderly customers?
Yes. We set this up with you during installation, and your staff can change it later.
Can we separate parcels?
Yes. Tell us how you want it and we configure it on site.
Can we get reports?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Does it need internet?
Local systems do not.
