On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Microfinance clients arrive with documents and questions. Tickets for each service keep applications moving and clients calm.
Key takeaways
- Each need in its own line
- Loan officers focused
- Clients feel seen
- See the demand
01What owners tell you
A lender's front office handles enquiries, applications and repayments in the same room. Without order, important clients leave.
- Clients with questions wait behind repayments.
- Loan officers are interrupted all day.
- Documents are handed over without a queue.
- Clients feel ignored.
- The manager cannot see the demand.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to microfinance office.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your clients take a ticket for what they came for and sit until called.”
- “Your loan officers will work without interruptions.”
- “Your front desk will no longer be the referee.”
- “You will see how many enquiries become applications.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket kiosk | Choose enquiry, application or repayment |
| Counter keypads | Desks call clients |
| Display screen | Shows numbers and desks |
| Pagers | Private waiting |
| Feedback buttons | Client rating |
| Reports | Service demand |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| We are not a bank. | You still have clients waiting. |
| Clients do not complain. | They simply do not return. |
| Space is small. | A wall screen and a compact kiosk fit. |
| Cost. | A small kit pays back in calm. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can it separate services?
Yes. Tell us how you want it and we configure it on site.
Can clients wait outside?
With pagers. Each pager vibrates when it is the customer's turn and works within range of the base station, so test the range from your furthest seat.
Can it record wait times?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can it work offline?
Local systems keep working without internet, so a network problem does not stop service. Confirm the model before you buy.
