On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Public service centres handle huge numbers of people and many services. A queue system makes the process fair and visible.
Key takeaways
- One entrance, many services
- Fair and visible
- Data for managers
- Calmer halls
01What owners tell you
Service centres serve everyone from students to pensioners. Order, clarity and respect are what the public expects.
- Hundreds of people and many services in one hall.
- Confusion over which queue to join.
- Perceptions of unfair treatment.
- Staff shortages at peak hours.
- No data on waiting time.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to service centre.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your visitors choose a service on the screen and wait to be called.”
- “Nobody will be served out of turn without it showing.”
- “You will see which services need more staff.”
- “Your hall will be calmer by the end of the first week.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Touch-screen ticket kiosk | Customers choose from many services |
| Counter keypads | Officers call the next number |
| Display screens | Numbers and counters across the hall |
| Voice calling | For those who cannot read the screen |
| Feedback terminals | Public rating of service |
| Reports | Waiting time and counter performance |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| The public will not use a kiosk. | A staff greeter helps for the first weeks. |
| Procurement takes time. | We provide a clear specification and quote. |
| Power cuts. | UPS and generator circuits cover it. |
| We have many languages. | Screens can show several languages; confirm the model. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can it handle many services?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can we prioritise?
Yes, for elderly and persons with disability.
Can it support Kiswahili?
Ask us for a short demonstration on your own site before you decide.
Can we run reports?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
