On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Parcel offices have senders and collectors in the same space. Separate tickets keep both groups moving.
Key takeaways
- Sending and collecting separated
- Order everyone sees
- Staff not interrupted
- Volume data
01What owners tell you
People dropping parcels and people collecting them need different things. Mixed lines slow both.
- Senders and collectors share a line.
- Collectors wait while senders fill forms.
- Staff are interrupted.
- Peak hours after work.
- No data on volume.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to parcel office.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your senders and collectors take different tickets and never block each other.”
- “Your staff will serve in order.”
- “You will see volume by hour.”
- “Your office will feel organised.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket dispenser | Send, collect, enquiry |
| Counter keypads | Call |
| Display | Numbers |
| Pagers | Wait away from the counter |
| Feedback | Rating |
| Reports | Volume |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| We are small. | Small offices crowd quickly. |
| Space. | Compact kits. |
| Cost. | Start with the smallest bundle that fixes your busiest hour. Every part is modular, so you add screens, counters or extras as the business grows. |
| Customers are in a hurry. | Numbers make it faster. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can we separate collection?
Yes. We set this up with you during installation, and your staff can change it later.
Can we use pagers?
Yes. Tell us how you want it and we configure it on site.
Can we get reports?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can it fit a small counter?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
