On this page
01. Why it matters02. How a patient moves through it03. What to check before you buy04. How we set it up05. Available now at Qyvea06. How to put it to the hospital or clinic07. Get a free survey and quote08. FAQ
Quick answer
A feedback terminal at the exit asks one question and gives the hospital a measure of service by department, counter and hour.
Real products, live prices, in stock now
See the actual productsLive prices from the Qyvea store
Shop all feedback terminals →Key takeaways
- One-press feedback
- Results by department
- Staff see their score
- Evidence for managers
01Why it matters
Hospitals hear complaints from the loudest patients. A feedback terminal at the exit hears from everyone, in one press, and the reports show where service feels best and worst.
One-press feedbackThree to five smiley buttons, no forms.
Results by departmentSee which counter and which hour scores best.
Staff see their scoreGives teams a reason to improve.
Evidence for managersA record to show the board or the county.
02How a patient moves through it
How a patient moves through it
Patient leavesPasses the exit or the pharmacy
Presses a buttonSmiley rating
System recordsTime, counter and score
Manager reviewsWeekly report
Team improvesTargets set and checked
03What to check before you buy
| Check | Why it matters |
|---|---|
| Button levels | Three to five |
| Placement | At the exit, the pharmacy and the cashier |
| Counter tags | Each terminal tied to a counter |
| Reports | By hour, counter and day |
| Connection | Wired or radio to the system |
| Hygiene | Wipeable, with a sanitiser nearby |
| Language | Icons are universal; add a short line in English and Kiswahili |
04How we set it up
- 01Pick the exitsWhere patients pass after each service.
- 02Install terminalsAt eye level beside the counter or exit.
- 03Link to the systemTerminals tied to counters and departments.
- 04Set the reportWeekly report to the manager.
- 05Review monthlyLook at trends with the team.
05Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
Feedback terminals in stock nowLive prices from the Qyvea store
Shop all feedback terminals →06How to put it to the hospital or clinic
Pitch to the hospital quality officer: it is the cheapest way to turn patient opinion into numbers. Quote terminals for each exit and a reporting setup.
TipInstallers and resellers: ask us for a trade quote and we deliver the whole list to your site in one trip.
07Get a free survey and quote
When to call a professionalTell us about your facility, how many departments and counters you run and we will quote the full setup, supplied, delivered and installed if you want it. Call 0113 301 244 or WhatsApp us.
08Frequently asked questions
Do patients use them?
At the exit, yes. Keep the question short.
Is it anonymous?
Usually. Check the model.
Can reports be emailed?
Some systems can; ask before you buy.
What if a patient presses by mistake?
Trends matter more than single presses.
