On this page
01. Why it matters02. How a patient moves through it03. What to check before you buy04. How we set it up05. Available now at Qyvea06. How to put it to the hospital or clinic07. Get a free survey and quote08. FAQ
Patients visit several departments in one visit. A queue system that moves one ticket from triage to lab to pharmacy removes the second and third wait.
Key takeaways
- One visit, one ticket
- Staff see what is coming
- Transfers in one press
- Bottlenecks show up
01Why it matters
Most delays happen between departments, when the patient has to find a new queue. A connected queue system moves the ticket on with the patient and shows each department who is coming.
02How a patient moves through it
03What to check before you buy
| Check | Why it matters |
|---|---|
| Departments to connect | List every stop a patient makes |
| Transfer rules | Which departments can send to which |
| Priority levels | Urgent patients jump the line, with a record |
| Network | Wired network between departments, or a radio system for small sites |
| Screen per department | Shows the number and counter being called |
| Software reports | Waiting time between each step |
| Staff training | A short session for each department |
04How we set it up
- 01Map the stopsWe list the departments and the order patients usually visit them.
- 02Plan the networkCable routes between departments and a server or controller location.
- 03Set transfer rulesWhich counters can send tickets on, and which priorities apply.
- 04Install and labelKeypads, screens and ticket points installed and labelled clearly.
- 05Train and reviewEach department is trained; we review the reports after two weeks.
05Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
06How to put it to the hospital or clinic
Pitch this to hospitals that already have queues at each department but no link between them. The benefit is one wait instead of three. Quote a central controller, a keypad and screen per department and a kiosk at the entrance.
07Get a free survey and quote
08Frequently asked questions
Do all departments need the same system?
Yes, they connect to one system so tickets can transfer.
Can small clinics do this?
A small clinic can use two or three departments on a simple kit.
What about patients who skip a step?
Counters can recall or skip a ticket and the system records it.
Can we add departments later?
Yes, if you choose a system that expands.
