On this page
01. What to look for before you buy02. Best prices in stock today03. Why buy from Qyvea04. FAQ
A loose or broken DC jack stops power reaching the laptop. Signs are a plug that wiggles, a charger light that flickers, charging only at a certain angle, or a burnt smell. A technician can replace the jack or the USB-C port, and a repair is usually cheaper than a new board. Do not keep forcing the plug, which can damage the motherboard.
Key takeaways
- A wiggling plug points to a loose jack.
- Do not force the plug.
- Replacing the port is usually a routine repair.
- Rule out charger and battery first.
01What to look for before you buy
- 01Try another chargerRule out the charger.
- 02Check the batteryTest with and without the battery if your model allows.
- 03Check the plugLook for a bent pin or burnt tip.
- 04Check the portLoose or damaged ports need replacing.
- 05See a technicianSoldering a new port is a skilled job.
- 06Avoid forcingForcing it can damage the board.
02Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
03Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
04Frequently asked questions
How much does a DC jack repair cost?
It depends on the laptop and the work needed; ask a technician for a quote.
Can I charge with a USB-C power bank?
Only if your laptop charges over USB-C.
Why does it charge only at an angle?
The port or plug is worn or the jack has a cracked solder joint.
Could it be the motherboard?
Sometimes. A technician can test the board after ruling out the simple faults.
