On this page
01. What to look for before you buy02. Best prices in stock today03. Why buy from Qyvea04. FAQ
Quick answer
Check that the recorder has internet (the status light or network page), restart the router and recorder, confirm the recorder shows 'online' under Hik-Connect, check the time and date, and make sure the verification code and password are right. If the recorder is online locally but not remotely, the router or provider is the problem.
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See the actual productsLive prices from the Qyvea store
Shop all CCTV →Key takeaways
- Check internet at the recorder.
- Restart router and recorder.
- Confirm time and date.
- Check verification code and password.
01What to look for before you buy
- 01View locallyDoes it show on the monitor?
- 02Check internetRecorder network page: connected?
- 03RestartRouter, then recorder.
- 04Check Hik-Connect statusOnline in the recorder menu.
- 05Re-add the deviceVerification code from the recorder.
- 06Call your installerIf the router blocks it.
02Best prices in stock today
Today's deals on CCTVLive prices from the Qyvea store
Shop all CCTV →CCTV kits and camerasLive prices from the Qyvea store
Shop all CCTV →UPSLive prices from the Qyvea store
Shop all UPS →Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
03Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
04Frequently asked questions
Why did it work yesterday?
A router restart, IP change or provider outage is common.
Does a UPS help?
Yes, to keep router and recorder up in outages.
