Shopping Guides · Guide

Customer Feedback Terminals

How smiley feedback terminals work at service desks and exits in Kenya and how to use the results.

What do your customers think while they wait?

Read on: it takes a few minutes and could save you a lot more than that.

In this guide you will see:
  • One-press feedback.
  • Results by counter and hour.
  • Staff see their scores.
By Qyvea LimitedPublished 2026-10-16Updated 2026-10-162 min read
On this page01. Why it matters02. What to check before you buy03. Available now at Qyvea04. How to put it to a client05. Get a quote06. FAQ
Customer Feedback Terminals
Quick answer

A feedback terminal asks one question with smiley buttons. The results show how service feels by counter and hour.

Real products, live prices, in stock now
See the actual productsLive prices from the Qyvea store
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Key takeaways

  • One-press feedback.
  • Results by counter and hour.
  • Staff see their scores.
  • Managers act on trends.

01Why it matters

You cannot fix what you do not measure. A smiley button measures service in seconds.

  • One-press feedback.
  • Results by counter and hour.
  • Staff see their scores.
  • Managers act on trends.

02What to check before you buy

CheckWhy it matters
ButtonsThree to five levels
ReportsBy counter and time
ConnectionWired or wireless
PlacementNear the exit

03Available now at Qyvea

These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.

Feedback terminals in stock nowLive prices from the Qyvea store
Shop all feedback terminals →

04How to put it to a client

Pitch to banks, clinics and malls that want measurable service.

TipInstallers and resellers: ask us for a trade quote and we deliver the whole list to your site in one trip.

05Get a quote

When to call a professionalTell us your business and how many counters you run and we will quote the full setup, supplied, delivered and installed if you want it. Call 0113 301 244 or WhatsApp us.

06Frequently asked questions

Do customers use them?

If placed at the exit, yes.

Can reports go by email?

Some systems can.

Is it anonymous?

Usually yes.

Why customers choose Qyvea

Genuine brandsManufacturer warranty on what we sell, so you are not gambling on the box.
One team, start to finishThe people who advise you also install and support it.
Fast answersWhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi.
Easy to buyPay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000.
Risk taken off you7-day returns and exchanges on products, and a workmanship warranty on installations.
Customers say soRated 4.6/5 from 57 Google reviews.

Your next step takes one minute: send us a photo of the place on WhatsApp and we will tell you what it needs.

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