On this page
01. Symptoms and likely causes02. Safe checks you can do03. When to call a technician04. FAQ
When a tracker stops updating, the cause is usually one of five things: the SIM has run out of data or airtime, the vehicle is somewhere with no GPS or mobile signal (like a basement), the tracker has lost power, the platform subscription has lapsed, or there's an app or login problem. Hardware faults are less common. Check the simple things first. If the tracker went offline suddenly after the vehicle was left unattended, treat it as a possible tamper.
Key takeaways
- Check SIM data/airtime and subscription first.
- Basements and covered parking block GPS and mobile signal.
- A power-cut alert just before going offline can mean tampering.
- Loose wiring after other work on the car is a common cause.
01Symptoms and likely causes
| Symptom | Likely cause |
|---|---|
| Shows 'offline', last update hours or days ago | SIM out of data/airtime, subscription lapsed, or power lost |
| Location stuck while the vehicle moves | No GPS fix (antenna obstructed or covered parking) |
| Offline only in one place, e.g. basement | No mobile or GPS signal there: normal, it catches up outside |
| Offline after other work on the car | Tracker wiring disturbed during servicing, alarm fitting or bodywork |
| Power-cut alert, then offline | Main power removed; possible tampering |
| App shows nothing at all | Login, account or app problem: try the web portal |
02Safe checks you can do
- 01Check the accountIs the subscription active? Are other vehicles on the account updating?
- 02Check the SIMHas the data or airtime bundle run out?
- 03Move the vehicleDrive into the open for a few minutes and see if it updates.
- 04Think backWas the car serviced, washed inside, or had electrical work done?
- 05Try another deviceLog in on the web portal or another phone.
03When to call a technician
- The account and SIM are fine but the tracker stays offline
- Power-cut or tamper alerts were received
- The immobilizer or cut-off is behaving unexpectedly
- The vehicle had accident damage or major repair work
04Frequently asked questions
Why does my tracker show the car at the wrong place?
It's often showing the last known position because it can't get a fresh GPS fix or can't send data. It updates once signal returns.
Does a tracker work in underground parking?
Usually not while inside, because GPS and mobile signals are blocked. It reports again when the vehicle comes out.
My tracker went offline at night. Should I worry?
Check for a power-cut or tamper alert and look at the last known location. If the vehicle isn't where it should be, act immediately.
