Access Control · Guide

How Do I Combine Appointments With a Walk-In Queue?

Booked slots and walk-ins in one queue, so nobody feels skipped.

The person who left last month may still be able to walk in.

Read on: it takes a few minutes and could save you a lot more than that.

In this guide you will see:
  • Online or phone booking of slots.
  • Check in on arrival by QR or kiosk.
  • Booked and walk-in customers share one queue.
By Qyvea LimitedPublished 2026-10-07Updated 2026-10-072 min read
On this page01. What to look for before you buy02. What a Qyvea queue quote includes03. Where these figures come from04. Best prices in stock today05. Buying for a business? We supply in bulk06. Why buy from Qyvea07. FAQ
How Do I Combine Appointments With a Walk-In Queue?
Quick answer

Many offices serve both booked customers and walk-ins. An appointment module lets customers pick a slot online or by phone, check in at the kiosk or with a QR code, and be called in order with priority rules that you set. Walk-ins take a ticket as usual, so both groups share one fair system, and the reports show no-shows and utilisation.

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Key takeaways

  • Online or phone booking of slots.
  • Check in on arrival by QR or kiosk.
  • Booked and walk-in customers share one queue.
  • Reports on no-shows and utilisation.

01What to look for before you buy

  1. 01
    Define services and slotsTime per service and capacity per hour.
  2. 02
    Set the rulesHow early check-in opens and how late customers are handled.
  3. 03
    Connect bookingWeb page, QR code or call-centre entry.
  4. 04
    Check inKiosk, QR or staff desk converts the booking into a ticket.
  5. 05
    Review no-showsUse the reports to tune slots and reminders.

02What a Qyvea queue quote includes

Site briefCounters, services, peak hours and floor plan.
HardwareTicket kiosk or dispenser, counter keypads, display screens, speakers.
SoftwareService routing, priorities, reports and optional SMS or booking.
Install and supportCabling, setup, staff training and after-sales support.

Contact us with the number of counters and services. We prepare a written quote per site and can start small and add branches, screens or reports later. See also the complete queue management guide.

03Where these figures come from

Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Wavetec: queue management deployments in Kenya (KCB branches, JKIA, Huduma centres).

04Best prices in stock today

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Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.

05Buying for a business? We supply in bulk

One supplier for your whole business

  • Bulk and repeat orders: send your list on WhatsApp and get a written quotation, usually within 2 hours
  • Printable quotations straight from the online store for your approval process
  • Thousands of products: IT, phones, appliances, security, solar and networking from one supplier
  • Delivery across Kenya, plus installation and setup by Qyvea technicians where needed
  • After-sales support: warranty claims handled with you, and maintenance for installed systems

Get a business quote →

06Why buy from Qyvea

Why Kenyans buy from Qyvea

  • Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
  • 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
  • Pay with M-Pesa, bank transfer or card; refunds go back the same way
  • Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
  • Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
  • Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes

Full details: return & refund policy.

07Frequently asked questions

Can bookings send reminders?

SMS reminders are a common add-on.

What about walk-ins?

They take a normal ticket and are called according to your priority rules.

Why customers choose Qyvea

Genuine brandsManufacturer warranty on what we sell, so you are not gambling on the box.
One team, start to finishThe people who advise you also install and support it.
Fast answersWhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi.
Easy to buyPay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000.
Risk taken off you7-day returns and exchanges on products, and a workmanship warranty on installations.
Customers say soRated 4.6/5 from 57 Google reviews.

Your next step takes one minute: send us a photo of the place on WhatsApp and we will tell you what it needs.

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← PreviousHow Do I Choose a Ticket Dispenser and Counter Display for a Queue System?Next →How Do I Keep Customers in an Orderly Line at the Counter or Entrance?

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