On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
If you hear sound but the screen is dark, shine a torch close to the screen. A faint picture in the lit area means the backlight has failed, which needs a technician. First try another input, unplug HDMI devices, do a power reset and check picture settings and any 'screen off' mode.
Key takeaways
- Torch test shows a backlight fault.
- Try another input and unplug devices.
- Power reset first.
- Backlight repair needs a technician.
01What to look for before you buy
- 01Change the inputMake sure you are on the right source.
- 02Unplug HDMI and USB devicesRule out external faults.
- 03Do a power resetUnplug for 60 seconds.
- 04Torch testFaint image under a torch means backlight.
- 05DecideCompare repair cost with a new TV.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Sony: no TV picture; iFixit: TV will not turn on; TCL: no picture, no backlight, no audio.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Is a backlight repair worth it?
On older or cheaper TVs a replacement may cost about the same; get a quote.
Will a warranty cover it?
Check the warranty terms and keep your receipt.
