On this page
01. What is in the bundle02. Sizes to quote03. How we install it04. Day-one checklist05. Extras worth offering06. Available now at Qyvea07. Get a quote08. FAQ
A customer service desk queue system bundle is a short list of parts that work together. Quote it by size, install it in a day and train the owner before you leave.
Key takeaways
- Ticket dispenser
- Counter keypad
- Display
- Pagers
01What is in the bundle
A good bundle means the owner buys one thing, not twelve. This is the list we use for supermarket customer service desks.
| Item | Why a customer service desk needs it |
|---|---|
| Ticket dispenser | Returns, enquiries, loyalty |
| Counter keypad | Desk calls |
| Display | Number |
| Pagers | Shop while waiting |
| Feedback terminal | Rating |
| Reports | Waiting |
02Sizes to quote
| Size | What to put in the quote |
|---|---|
| One desk | Pagers or small dispenser |
| Large store | Dispenser, keypads, screen |
| Chain | Shared reports |
03How we install it
- 01Visit and measureWe look at the desk, the nearest tills and the walkway and plan the kiosk and screen.
- 02Choose the sizePick the small, medium or large bundle that matches the site, and add extras only where they earn their place.
- 03Cable, power and fitEquipment placed, cable run, UPS fitted so the queue system survives a power cut.
- 04Set up and testProducts, prices or ticket lines entered, then a full test with a real customer and a real receipt or ticket.
- 05Train and hand overThe owner and staff run it themselves before we leave, and keep a one-page cheat sheet.
04Day-one checklist
- Lines named
- Keypad linked
- Pagers counted
- Screen tested
- First report
05Extras worth offering
Offer these after the main bundle is agreed. Each one solves a problem the owner already has.
- Feedback terminal
- Digital offers
- Second pager set
- Tidy barriers
06Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
07Get a quote
08Frequently asked questions
Can customers shop while waiting?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can we separate returns?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
Can we measure complaints?
With feedback.
Does it suit a small desk?
Yes. We set this up with you during installation, and your staff can change it later.
