On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Quick answer
Many Tuya-type smart plugs and bulbs use only the 2.4 GHz band. If your router combines 2.4 and 5 GHz under one name, setup can fail. Turn on 2.4 GHz, move close to the router for pairing, temporarily disable the 5 GHz band or give it a separate name, and make sure the phone is on the same 2.4 GHz network.
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Shop all smart plugs and bulbs →Key takeaways
- Many smart devices use only 2.4 GHz.
- Combined band names can break pairing.
- Pair close to the router.
- Phone must be on the same 2.4 GHz network.
01What to look for before you buy
- 01Check the deviceDoes it say 2.4 GHz only?
- 02Check the routerIs 2.4 GHz on?
- 03Separate the bandsOr disable 5 GHz while pairing.
- 04Pair close to the routerWeak signal fails setup.
- 05ReconnectRe-enable 5 GHz afterwards.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Global Sources: Tuya Wi-Fi smart plug listing.
03Best prices in stock today
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Shop all smart plugs and bulbs →Routers and Wi-FiLive prices from the Qyvea store
Shop all routers →Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Why does it say 'connecting' forever?
Often a 5 GHz network, wrong password or weak signal.
Do I need a hub?
Wi-Fi plugs do not; Zigbee devices do.
